About This Role
This role is for a Logistics Coordinator within a dynamic and fast-moving credit hire company. The core responsibility involves managing the movements of a large fleet of vehicles and ensuring efficient service to clients. It suits an organised and motivated individual with strong vehicle knowledge and customer service skills.
Responsibilities
- Liaise with the Sales Team to ensure a suitable vehicle is supplied to clients and their damaged vehicle is collected and moved into storage
- Maintain regular contact with clients to ensure delivery and collection arrangements are made efficiently
- Liaise daily with satellite hub controllers to plan and maximise the efficient use of the fleet and delivery drivers
- Effectively manage vehicle movements, generate required paperwork, and clearly record all notes within the Proclaim system
- Deal with any damage, faults, servicing, and de-fleet requirements as part of the general management of the fleet
- Maintain awareness of the insurance policy and its stipulations
- Follow up with clients to ensure required documents and paperwork have been submitted and are in line with the insurance policy
- Notify other drivers’ insurers of claims within set deadlines
- Obtain and record invoices accurately on the system in a timely manner and communicate with recovery agents
Requirements
- Strong knowledge and interest in vehicles
- Sound UK geographical knowledge to help determine the most efficient use of the fleet and drivers
- Confident and calm approach and the ability to build effective relationships with colleagues
- Previous experience of delivering outstanding customer service and ability to demonstrate these skills
- Strong PC skills and ability to effectively maintain different systems, once trained
- "Can do" attitude and ability to think outside the box
- Ability to work under pressure and still maintain a high attention to detail with a calm approach
- Show respect to all colleagues and clients at all times
- Demonstrate strong team working skills
- Excellent communication skills
- Organised, motivated and reliable
- Willingness to work effectively as an individual and as part of the team
- Ability to work under pressure and prioritise the workload
Nice to have:
- Previous experience in a related industry e.g. bodyshop, tyre and exhaust centre, dealership or similar
Benefits
- 24 days holiday (plus Bank Holidays) with the ability to buy additional days
- Workplace pension scheme in which Markerstudy will contribute up to 5% when you do the same