Logistics Coordinator

Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK.

As a Linen Operations Associate, you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients.

If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

About Laundryheap

Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day.

As we continue expanding globally, we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.

What You'll Do

Logistics Operations

• Monitor live delivery operations to ensure orders are completed efficiently and on time.
• Support drivers in real time through calls, chat, and internal communication platforms.
• Optimise delivery routes to maximise operational efficiency.
• Proactively resolve delivery issues including delays, routing challenges, and operational escalations.

B2B Customer Support

• Provide prompt and professional chat support to business customers across the UK.
• Resolve operational queries while delivering an exceptional customer experience.
• Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance.
• Ensure timely updates and clear communication throughout the resolution process.

Order Management

• Review and process customer orders accurately.
• Verify order details including quantities, collection and delivery addresses, and time slots.
• Coordinate with internal teams to ensure seamless order fulfilment.
• Monitor order progress and resolve operational exceptions where required.

Driver & Operations Support

• Handle driver enquiries relating to scheduling, payments, operational issues, and general support.
• Maintain accurate records of driver interactions and follow up on outstanding issues.