Logistics Analyst

About This Role

The Logistics Analyst is responsible for data distribution and the use of continuous improvement tools to support customer supply chain solutions in current and future operations. This position works collaboratively as a liaison between Operations and other Penske support groups, providing technical support, documenting process flows, compiling customer reports and metrics, and resolving error management issues.

Responsibilities

• Provide technical support and prioritization related to system solutions
• Respond to user inquiries, isolate problems, and support implementation
• Act as Penske user and customer point of contact for review of existing system solutions and feedback/coordination of possible solutions
• Ensure that system changes are accurate with limited impact
• Apply established business rules for daily error management
• Follow tasks/projects through to completion following project management principles
• Document process flows to better engage end user requirements and translate to systems development/engineering as needed
• Handle reoccurring tasks which may include generating daily reports, pulling relevant data from transportation/business intelligence systems and formatting data for easy interpretation
• Meet customer deadlines and provide required metrics/reports through data extraction
• Map and document standard operating processes and participate in process improvement teams
• Resolve situations quickly, communicate status of problems, and work with the appropriate internal subject matter expert to resolve problems and support implementations
• Interact with the customer by phone, email or in person on an as needed basis
• Perform other projects and tasks as assigned by supervisor

Requirements

• 1 year comparable work experience
• High school diploma or equivalent required
• Some college preferred
• Fundamental understanding of transportation, supply chain and logistics concepts
• Strong written and oral communication skills
• Strong problem solving and time management skills required
• Ability to work effectively in a team environment
• Ability to work independently with minimum supervision
• Strong computer skills to include: Access, Excel, Microsoft Word
• Consistently demonstrate proven ability to learn and use necessary tools
• Ability to follow process and standard procedures
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening