Local Technical Support Provider II
WorkforUM
About the role
Performs various activities relating to information technology (IT) that may include technical design implementation, maintenance of systems & services, and oversight of electronic data.
Essential Duties and Responsibilities
- Examines, diagnoses, and corrects hardware and software problems; documents resolutions in the help desk ticketing systems.
- Provides direct and remote support to IT clients; answers questions regarding systems; maintains user accounts.
- Learns more advanced skills for troubleshooting computer, software, and network issues.
- Learns to clean and update Exchange/Active Directory; manages AD structures and sub OUs.
- Learns to engage with vendors and to develop good working relationships with other ITS units.
- Researches department technology needs; consults and advises on acquisition of new technology.
- Researches, evaluates, recommends, and installs new hardware and software.
- Communicates both in writing and in speech in a friendly and clear manner.
- Other duties as assigned.
Bachelor’s degree in relevant area and two years of appropriate experience. Relevant experience may substitute for required education.
Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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