Loan Processor - Lead

About This Role

The Loan Processor - Lead provides elite service to internal and external clients, communicating on loan conditions and statuses. This is a team-oriented position that requires a knack for numbers, superior people skills, a winning attitude, and proactive qualities.

Responsibilities

• Provide elite service to internal and external clients
• Communicate with clients on loan conditions and statuses via phone or video message
• Learn investor guidelines, lending policies, and the required documentation, policy, and procedures of the business
• Apply knowledge and judgment to proactively anticipate needs of the lender, clients, and real estate transaction parties
• Develop strong computer skills, including the extensive use of web-based applications
• Manage multiple priorities while building rapport with clients
• Coordinate client updates with respective client loan officers

Requirements

• Desire to serve military members
• Associate's Degree or higher
• Minimum 12 months experience in Mortgage or Client Service Industry
• Work experience with using complex logic and problem-solving skills
• Above-average ability to work with numbers and basic finance calculations
• Advanced computer experience - ability to multitask on dual monitors
• Willingness to learn and be coached
• Adaptable to a flexible, fast-changing industry
• Self-motivated with strong work ethic
• Ability to take accountability for actions

Nice to have:

• Military experience (or knowing someone close who served)
• Bachelor’s degree with 3.0+ GPA
• Handling escalated client service situations over the phone

Benefits

• Paid training and career development
• Casual dress with a flexible schedule for your fitness needs
• Stocked kitchen with access to free healthy drinks and snacks (for those on-site)

About the Company

Focus Mortgage, and its biggest brand WeVett Home Loans, is a fast-growing business that helps make the dream of home ownership possible for military members. The company operates with four Core Values, including "To Pursue Meaningful Connection Daily."