About This Role
The Loan Processor works with lending staff and members to process loan applications in a timely and efficient manner. This role is responsible for the complete follow-up on loan requests, including all system requirements and documentation completion. The Loan Processor acts as a vital link between members and the Alero lending staff, processing new loans and subsequent loan requests professionally and efficiently.
Responsibilities
- Prepare and complete loan documentation and loan booking upon approval by a certified loan officer
- Maintain and follow up on all loan documentation within department standards
- Complete maintenance of the new loan setup, new membership and account setup, payroll creation and follow-up
- Work closely with all lending staff to maximize average turnaround time on all loans
- Meet with the Lending Manager/Lending Supervisor(s) on a regular basis for title follow-up and additional needs
- Submit and maintain standards required on all completed loans to be audited for compliance
- Recognize the need to ask for assistance from the Lending Manager/Lending Supervisor(s) when needed
- Assist the Loan Technician with title follow up and scanning
- Maintain acceptable service levels in the department
- Assist with member telephone inquiries relating to their loan or general questions regarding the credit union
- Sell credit union products and services related to loan products (e.g., debt cancellation, MRC and GAP)
- Resolve member problems by obtaining information and researching records until the matter is resolved
- Perform all other duties as assigned
Requirements
- Minimum high school diploma or its equivalency
- One-year experience in an office environment or customer service, preferably in loan processing in a credit union or related business
- Able to communicate effectively through excellent interpersonal and telephone skills
- Excellent judgment, reasoning, math, grammar, spelling, and computer skills
- Able to multi-task
- Attention to detail
- High level of communication skills
- Ability to work both independently and in a team setting
- Compliance with federal and state laws and credit union’s policies and procedures
- Familiarity with Federal Credit Union Act (FCUA), NCUA Rules and Regulations, Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), Fair Housing Act (FHA), Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA), Electronic Fund Transfer Act (EFTA), E-SIGN Act, Gramm-Leach-Bliley Act (GLBA), Consumer Financial Protection Act (CFPA), Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) Requirements, Fair Debt Collection Practices Act (FDCPA), Military Lending Act (MLA), Servicemembers Civil Relief Act (SCRA), SAFE Act, Bank Secrecy Act (BSA), USA PATRIOT Act, Office of Foreign Assets Control (OFAC) Regulations, State Credit Union Acts and Regulations, State Consumer Credit and Lending Laws, State Fair Lending Laws, State Privacy and Data Protection Laws, State Electronic Transactions Acts, State Motor Vehicle Title and Lien Perfection Laws, State Retail Installment Sales Acts, State Debt Collection Laws, State Consumer Fraud and Deceptive Practices Acts, State Notary and Electronic Notarization Laws, State Unclaimed Property (Escheatment) Laws, State UCC (Uniform Commercial Code) Secured Transactions Provisions, and Applicable Multi-State Mortgage and Consumer Lending Requirements