About This Role
Supporting consumer loan applications by managing the documentation and verification process is the main focus of this role. The Loan Processor acts as a liaison between various stakeholders to ensure all necessary information is collected, complete, and accurate for loan approval and funding.
Responsibilities
- Review incoming loan applications for completeness and compliance with internal and regulatory requirements
- Gather and verify documentation including credit reports, income calculations, bank statements, and other required verifications
- Communicate with borrowers, dealerships, and internal partners to request missing documentation or clarify information
- Coordinate with internal departments (e.g., Underwriting, Compliance) to move loans through the pipeline efficiently
- Submit complete loan packages for final approval
- Ensure all conditions are met prior to closing and funding
- Remain up to date on lending regulations and internal policies
- Perform other duties as assigned
Requirements
- High school diploma or equivalent required; associate
- 1-2 years of loan processing experience (auto, mortgage, personal, or consumer banking)
- Strong attention to detail and organizational skills
- Excellent communication skills, both written and verbal
- Demonstrated professionalism, tact, and sensitivity in interpersonal interactions
- Ability to multitask in a fast-paced, deadline-driven environment
- Willingness to work a flexible schedule, including overtime as needed
- Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Customer service-oriented with a problem-solving mindset
- Typing Skills of 45+ WPM
Nice to have:
- Associate
- Experience in the automotive industry
- Bilingual (English/Spanish)
- Knowledge of federal and state lending regulations (e.g., RESPA, TILA, HMDA)
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Employee Stock Ownership Plan (ESOP)
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
