About This Role
The Loan Processor provides superior lending service for staff, members, and dealers, ensuring the accuracy and completeness of consumer loans from conditional approval to closing. This role promptly processes title work and liens, and ensures compliance with established lending policies, procedures, and regulations.
Responsibilities
- Effectively demonstrate our passion and purpose by helping members “Find Their Financial Sunshine”
- Serve as primary contact point for all lending inquiries
- Review all required loan documents to ensure accuracy and completeness
- Work closely with Loan Officers to ensure all required documents are received, stipulations and exceptions signed
- Work with MSRs and dealers to promptly resolve missing or incorrect information on loan documents
- Promote and cross-sell when applicable to benefit a member’s financial needs
- Maintain exceptional quality while processing and funding indirect loan packages
- Promptly process title work, liens, and lien releases for secured loans
- Keep abreast of multi-state MVD policies and procedures
- Work with members, lenders, dealers, and 3rd party MVD to resolve title issues
- Process Collateral Protections Insurance premiums and refunds
- Order titles, tags, and motor vehicle records when requested
- Process loan modifications, loan adjustments and extensions
- Review new indirect loan terms and collateral with members
- Gather corrected or missing documents from dealers
- Maintain a high level of service to dealers
- Represent and promote the credit union professionally and positively within the community
- Handle confidential and sensitive information in a professional manner
- Participate in staff meetings, seminars, and training
- Comply with the Bank Secrecy Act (BSA)
- Complete special projects as assigned
Requirements
- Service oriented
- Detail-oriented with the ability to multitask
- Independent worker with strong time management skills
- Ability to handle heavy workload and meet stringent deadlines
- Excellent verbal and written communication skills
- High level of integrity
- Team player
- Basic mathematical skills
- High school diploma or equivalent
- Six months related experience and/or training; or equivalent combination of education and experience
Nice to have:
- Previous loan processing experience with a credit union
- Multi-lingual capabilities to include Spanish
