Loan Officer

About This Role

This role involves originating and processing real estate mortgage loans while maintaining an NMLS license. The Loan Officer will build relationships, analyze markets, and market products to meet customer needs, guiding applicants through the loan process from application to resolution.

Responsibilities

• Source mortgage leads
• Build business relationships with real estate agents and other lead sources
• Analyze potential loan markets and develop referral networks to locate prospects for loans
• Market CCM products to individuals and firms, promoting CCM services that may meet customers’ needs
• Meet with applicants to obtain information for loan applications and answer questions about the process
• Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
• Generate complete loan applications with corresponding documentation
• Improve loan applications and documentation by informing the applicant of additional requirements
• Help customers by answering questions and responding to requests
• Handle customer complaints and take appropriate action to resolve them
• Own the communication with the real estate agent or referral source
• Confer with processing and underwriting to aid in resolving mortgage application problems
• Maintain job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
• Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, and/or conduct CCM seminars/trainings and other lead-generating activities
• Mortgage coaching available

Requirements

• NMLS License Required under the S.A.F.E. Act of 2008
• Experience with and/or knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems
• Experience proactively soliciting new business
• Knowledge of mortgage products and programs
• Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace
• Advanced communication and collaboration skills
• Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook

Nice to have:

• Encompass experience

Benefits

• Competitive compensation plan
• Robust benefits package, including medical, dental, vision, as well as a 401K
• Company-provided short-term disability
• Employee assistance program
• Wellness program

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for its standout culture.