About This Role
The Loan Officer provides exceptional service to members by responding to their financial needs and requests. This role involves assisting members with various financial services, originating and processing loan applications, and ensuring compliance with regulations.
Responsibilities
- Consistently meet all Shell FCU Service Commitments, Employee Creed, and Service Distinctions
- Maintain knowledge of and comply with all applicable rules and regulations, including the Bank Secrecy Act
- Complete annual training sessions as instructed or scheduled
- Perform job duties and responsibilities in compliance with SFCU policies, procedures, philosophy, and standards of performance
- Provide friendly, professional, and personal service to all members
- Assist members and potential members with their financial service needs; explain products and services, offer solutions to member issues, respond to problems, and direct members to appropriate team members
- Work 40 hours per week plus overtime, as needed
- Work the rotating opening, closing, and Saturday schedule, as needed
- Be well versed in all Credit Union products and services
- Assist members with service needs related to change of address, Digital Banking, and statement requests
- Maintain confidentiality of member information
- Keep all member and Credit Union information secure at all times
- Cross-sell Credit Union products and services based on member needs
- Answer and greet all incoming Credit Union calls in a professional and courteous manner
- Assist members by phone (voice/text), email, Live Chat, and video
- Interview, originate, and process all member loan applications
- Provide members with appropriate follow-up on their application and the final loan decision
- Prepare, review, and/or follow up on all required loan documents for completeness, compliance, and accuracy for submission to Underwriters
- Take the initiative to assist with problem-solving, troubleshooting, and providing support in all areas of the branch, as needed
- Meet/exceed personal and branch goals
- Assist the team with daily responsibilities as needed, including following opening and closing procedures
- Perform additional duties as assigned
Requirements
- One to two years of similar or related experience is preferred
- High school diploma or general education degree (GED)
- Knowledge of credit union products and services
- Welcoming and helpful demeanor
- Work with extensive personal contact with others and/or work of a personal and sensitive nature
- Possess professional verbal communication skills
