About This Role
The Mortgage Consultant is responsible for originating a variety of different types of loans, all focused on servicing existing customers and first home purchase business. This role involves responding to company-provided leads and managing the loan pipeline from application to closing.
Responsibilities
- Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner from: internet, direct mail campaigns, referrals, or other special marketing campaigns
- Engage with consumers, determine their needs, and offer the appropriate products
- Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals
- Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals etc.
- Ensure adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation
- Provide superior customer service
- Meet individual monthly sales goals
- Stay informed of developing trends in the mortgage industry
- Maintain compliance with the Newrez Code of Conduct
- Perform related duties as assigned by management
Requirements
- Associates Degree or Bachelor’s Degree preferred
- Origination experience in the mortgage or banking industry required
- 2+ years’ origination experience
- Active NMLS license
- A solid understanding of appraisals, title reports and product guidelines
- Must maintain mortgage licenses by completing mandatory annual continuing education
- Experience utilizing persuasive communication skills, inside sales experience preferred
- Ability to connect with borrowers, friendly demeanor, customer service oriented
- Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), with the ability to adapt to new digital tools
- Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours
- Ability to work efficiently and accurately with proven success in a fast-paced environment
- Must be detail-oriented and demonstrate careful decision-making skills
- Ability to work independently with minimal supervision
- Professional communication skills
- Must pass a background check for state licensing
About the Company
Newrez brings big thinkers and caring doers together to make home happen. They are a team built on heart and hustle, united by a commitment to show up for their customers, communities, and each other. Every day, they work to exceed the expectations of their residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
