This role involves working as part of a team on the Crisis and Triage Advice Line, providing telephonic triage, screening, and crisis intervention for members seeking behavioral health services. You will also provide ambulatory behavioral health services, including evaluation, diagnosis, treatment planning, case management, and psychotherapeutic intervention to individuals, families, groups, and/or Intensive Outpatient Programs.
Responsibilities
Work as part of a team in the Crisis and Triage Advice Line to provide telephonic triage and screening for members requesting behavioral health services, ensuring members receive the appropriate level of care
Schedule appointments and/or make appropriate referrals to external providers when necessary
Provide crisis management for members seeking behavioral health services
Coordinate admissions and discharges for members requiring psychiatric admissions, which may include contact with Emergency Rooms, Courts, 911 operators, Police, and other emergency contacts
Coordinate crisis management, which may include welfare checks and emergency hospital admissions
Provide follow-up for post-hospital and ER discharges
Determine urgency of members' needs and render the appropriate course of therapeutic actions, including but not limited to crisis intervention, coordination of care, and coordinating psychiatric admissions with the assistance of psychiatrists, nurse practitioners, and/or psychologists
Participate in collaborative consultations with physicians and other interdisciplinary clinical team members to support assessments and decision-making
Review difficult cases or quality assurance concerns with the clinical team
Act as consultant to team members and others in the organization
Participate in clinical team meetings, departmental planning, and quality management activities
Provide psychotherapy and counseling for individuals, families, groups, and/or Intensive Outpatient Programs for members with mental health and dual disorders
Provide services such as crisis intervention, brief therapy, skills training, supportive therapy, stress management, addictions counseling, and family therapy on an as-needed basis
Demonstrate clinical competency in a variety of evidence-based treatment modalities for individual, family, couples, and group therapy
Be proficient in assessing, identifying, and treating the span of developmental stages
Conduct diagnostic evaluations with members using the latest Statistical Manual of Mental Disorders (DSM) on an as-needed basis
Determine the appropriate level of care according to clinical needs
Provide information and resources to members with mental health and dual disorders
Be knowledgeable of KP and community resources
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Provide clinical consultation in an integrated health care environment regarding family interactions, sociocultural determinants, and community resources
May participate in KP sponsored research, collecting and recording data and information relating to identification and treatment of behavioral and interpersonal problems of members
Propose alternatives for interventions and approaches for resolutions
Maintain a high level of clinical expertise
Be knowledgeable of current clinical conditions, methods, medications, theoretical frameworks, and interventions
Utilize best practices in delivery of behavioral health crisis services in accordance with professional and clinical guidelines
Utilize evidence-based interventions and modalities with a sound theoretical base
Maintain a written medical record of services rendered, which may include crisis intervention, screening, and triages, collateral contacts, evaluations, and therapy
Participate in clinical team meetings, departmental planning, and quality management activities
Comply with organizational, departmental, state/federal guidelines, and all regulatory agency policies and procedures
Adhere to all mandated guidelines for patients' clinical care and license
Perform other clinical duties as assigned
Requirements
Minimum of three (3) years of post-degree clinical experience
Master's Degree in Marriage and Family therapy, clinical counseling, or allied field related to the practice of mental health counseling from an accredited college or university
Licensed Marriage and Family Therapist (Hawaii) OR Mental Health Counselor License (Hawaii)
National Provider Identifier required at hire
Basic Life Support required at hire from American Heart Association
Experience in brief triage assessment of a variety of Mental Health and Substance Use disorders
Experience in providing evidence-based treatment, including conducting individual and group therapy, intensive outpatient treatment, and/or partial hospitalization programs for children and/or adults, including people with serious/chronic mental illness
Demonstrated knowledge and skill in documentation according to national accreditation guidelines
Knowledge and experience in conducting assessments and diagnostic evaluations using the latest Diagnostic and Statistical Manual of Mental Disorders (DSM)
Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, decision making, group process facilitation, interpersonal relations, oral communication, problem solving, quality management, teamwork, and written communication
Taxonomy code required at time of hire
Successful completion of credentialing process upon hire
Nice to have:
Experience in providing risk assessment and crisis interventions with a range of mental health disorders and symptoms, such as working on-call or crisis line services
Experience in triaging and screening for appropriate level of care
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces.
As Kaiser Permanente celebrates 80 years of advancing health and care since our founding in 1945, we reflect on the legacy built by the more than 235,000 passionate professionals who have shaped our journey—each one contributing to a stronger, healthier future for our members and communities.
For eight decades, Kaiser Permanente has remained steadfast in its mission to provide high-quality, affordable health care and to improve the health of the communities we serve.
