About This Role
Watching over the safety of guests at the hotel's pool area is the main purpose of this job, ensuring a secure and pleasant experience for everyone. The role is suitable for a vigilant individual who can provide excellent guest service and respond effectively to emergencies.
Responsibilities
- Report to duty and leave on time
- Ensure guests are aware of all services and activities available at the pool
- Check the chemical levels in swimming pools and steam rooms to ensure they are at the required standard prior to guests using the pool
- Regularly check the temperature of the pool to ensure it is at the set standard
- Consistently offer professional, friendly and engaging service
- Provide a high level of guest satisfaction and safety through effective communication
- Welcome guests and assist them with pool towels, escorting them to the sun lounge
- Brief every guest using the pool on rules and regulations and ensure guests follow them
- Ensure the swimming pool surrounding area is clean and well-presented
- Constantly monitor swimming activities for all guests at the pool area to ensure their safety
- Ensure the sun loungers are clean, umbrellas are in working shape, in the correct position, and in proper working condition
- Ensure that umbrellas are fixed properly to their units and tidied down for safety precautions when not in use
- Pay extra attention to children, elderly, and disabled guests to ensure their safety
- Use appropriate rescue techniques if observing swimmers in need of assistance
- Observe the swimming area for dangerous conditions, unusual or unsafe activities, and struggling swimmers
- Caution swimmers regarding unsafe areas
- Rescue swimmers in danger of drowning and administer first aid
- Report accidents, injuries, and unsafe working conditions to the manager
- Attend and complete safety training and certifications as required by management
- Always follow company policies and procedures and maintain proper grooming and personal appearance
- Monitor the pool from the lifeguard chair
- Do not leave pools unattended
- Assist the risk and security team to cover unattended shifts
- Assist in setting up and running any special events
- Put up umbrellas in the morning and put them down at night
- Collect towels at the pool, place them in the laundry, and coordinate delivery of towels to laundry
- Report any defects or breakages to the supervisor
- Assist and cooperate with other hotel departments, managers, and staff
- Treat all guests and staff in a polite, friendly manner
