This Life Coach X position is responsible for maintaining an environment in residential programs that encourages and facilitates optimal personal development, provides person-directed services, and ensures the health and safety of individuals served. The role involves professional supervision of Life Coach V's and overseeing service delivery to help people achieve their desired outcomes, hopes, and dreams.
Responsibilities
Ensure compliance with regulations, agency policies, and procedures
Ensure required documentation is complete, accurate, and legible
Ensure the agency’s incident management process is followed
Ensure associates are properly recruited, oriented, and trained
Provide input in the development and revisions of policies, procedures, and agency forms as needed
Ensure Chain of Command is followed when necessary and instructions are followed as stated in policy and procedures
Promote the highest quality of support by implementing the Code of Ethics and Core Competencies
Keep all information confidential
Ensure medication administration is adhered to
Assist with annual budget completion
Ensure accurate management of individual’s funds
Ensure the completion of personal allowance documentation and other financial documentation according to procedure
Ensure services to individuals are planned in their Individual Service Plan (ISP), which includes the person’s Individual Protective Oversight Plan (IPOP), Residential Habilitation Plan, Support Plans, Day Habilitation Plan, and/or other safeguards and ensure all related documentation is completed
Ensure Life Coaches are assigned a Resident Advocate and compare the ISP, IPOP, PONS and Behavior Plan for accuracy, reporting any inconsistencies to the appropriate programs for follow up
Ensure the implementation of activities as outlined in the Habilitation Plan and applicable the ISP to include coordination of daily activities
Ensure associates act as an advocate for all individuals
Ensure person-directed services are delivered in the residential day habilitative program
Ensure the completion of assessments that compile baseline data
Ensure individuals receive community integration
Respect the individual’s right to privacy and confidentiality by appropriate use of written and verbal communication
Work collaboratively with others to ensure the individual’s health and well-being
Ensure emergency medical procedures are followed and consult with the medical chain of command when necessary
Ensure individual’s Plan of Nursing Services (PONS) are followed
Ensure proper reporting and documentation of all individual medical concerns to the appropriate personnel
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Transport and attend health and medical appointments as assigned
Complete weekly one-on-one meetings with the Life Coach V’s prepared with an agenda
Ensure Life Coach V’s conduct one-on-one meetings with LC III, II and I
Conduct weekly Life Coach V meetings and monthly staff meetings
Work with Life Coach V to ensure the completion of one page profiles and POMS as identified in the Resident Advocate job duties
Maintain an environment in the program which encourages and facilitates optimal personal development
Work with Life Coach V to ensure shift overlaps and specific duties are assigned
Work with the Associate Director of Residential to assist in the identification and development of new services and support opportunities that provide quality of life choices
Ensure the completion of monthly summaries as assigned, if applicable
Ensure minimum staffing policy is applied accurately
Be responsible for ensuring appropriate scheduling and ensure all gaps are filled while adhering to the minimum staffing policy
Ensure the completion of Personal Money Reports and ensure medical needs are met
Work with associates to develop, research and teach successful learning to maximize the individuals valued outcomes
Ensure all individuals are assigned a Residential Advocate
Ensure staff are completing daily and monthly documentation (intake and elimination, weekly doc checks)
Work with RN to ensure medications are passed without error
Ensure professional and effective teamwork is maintained with all staff
Be responsible for assigned investigations which include incident reporting and human resources
Apply timely effective praise, corrective teaching, and staff re-training as needed
Delegate and assign responsibilities as necessary
Perform periodic spot checks on all shifts, and observations by designated due dates and as needed for quality improvement
Ensure the site is a safe, clean environment and immediately address areas of concern
Maintain knowledge of fire evacuation plan and ensure plan is followed
Practice standard precautions and other appropriate infection control practices
Ensure site vehicles are maintained, as applicable
Develop and maintain positive customer relationships both internal and external, including family, local businesses, and external service providers
Maintain effective working relationships with service providers, community resources and families
Ensure that internal and external written and verbal communications regarding the agency are positive and reflect our mission, vision and values and respect the individuals’ right to privacy and confidentially
Ensure customer concerns are addressed in a timely and professional manner
Participate in agency committees, initiatives, projects and trainings
Assist with coverage in the agency as assigned
Maintain certifications and annual training updates, as required
Be required to use your private vehicle to transport the people we support
Be flexible with work locations and hours worked based on the needs of the agency to include working at any residential home
Attend and participate in Leadership Meetings
Identify Needs List and exhaust all resources before implementing
Requirements
Exhibits conscientiousness, dedication, self-discipline, and a sense of responsibility
Functions successfully with little supervision
Ability to work independently, take initiative and prioritize multiple assignments with attention to detail and deadlines in a high volume, stressful environment
Ability to establish effective relationships and work in a team environment to meet team and company goals
Ability to exercise discretion in handling confidential information, including medical, financial and personal information of associates and persons served
Basic Microsoft Office skills
Demonstrates knowledge of introductory computer skills
Good written and verbal communication skills
Able to operate office equipment, computers and medical equipment
Able to operate wheelchair vans, if applicable at site
Able to work regularly scheduled hours as well as additional hours as assigned, including overtime, nights, and weekends
Able to be contacted outside of working hours as needed
Bachelor’s degree with 2 years’ experience or associate degree with 4 years’ experience or high school diploma with 5 years’ experience working with people with intellectual and developmental disabilities
Five years’ experience working with people with IDD population
CPR/First Aid/AED instruction and SCIP Certification within the first six months of hire
Medication Administration Certification for Residential and site-based programs
Must ensure implementation of Resident Advocate duties
Three years supervisory experience
Must demonstrate and role model the code of ethics along with professionalism, effective teamwork and empathy
Must be excellent in verbal and written communication
Additional Requirements:
Where position requires driving: Valid driver’s license for the state in which the person resides and acceptable safe driving record
Where position requires driving individuals served by the Agency: Motor vehicle with up-to-date inspection, that is registered and insured; will be required to enroll in LENS (Licensed Event Notification System)
Benefits
Generous benefits package including options for medical, dental, vision
Employer paid life insurance
403 b with employer contribution
PTO accruals
Two weeks of paid training
403(b)
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Paid training
Referral program
Retirement plan
Vision insurance
Important Details
Schedule: regularly scheduled hours as well as additional hours as assigned, including overtime, nights, and weekends; flexible with work locations and hours worked based on the needs of the agency to include working at any residential home
People: Supervises Life Coach V and indirectly supervises Life Coach III, II, and I
Operations: Operates under the immediate supervision of the Associate Director of Residential and is responsible for providing person directed services and following standard agency policy and procedures
Budget: Responsibility to create and adhere to budgetary expense guidelines and programs
About the Company
Our person-centered approach allows you to help make a positive impact in people's lives.