The Life Coach assists families and individuals in achieving economic and social self-sufficiency. This involves developing goals, providing individualized support, and connecting them with community resources.
Responsibilities
Provide all services in alignment with the Head Start Parent Family and Community Engagement Framework
Operate from a strength-based model, implementing the Family Development philosophy
Develop relationships with parents and structure services to encourage trust and respectful, ongoing two-way communication between staff and parents to create welcoming program environments that incorporate the unique cultural, ethnic, and linguistic backgrounds of families in the program
Provide service orientations for assigned families
Provide parents with information about the importance of their child
Ensure each assigned family has an up-to-date Family Development Plan
Help families achieve identified individualized family engagement outcomes
Facilitate coordination and integration of services across all internal and external service providers involved in the customer
Maintain awareness of community resources; make appropriate referrals as needed with follow-up
Maintain contact (minimum of monthly) with each customer using methods based on the comfort of the customer and the urgency and intensity of identified family needs and goals
Regularly assess, monitor, and report customer progress toward individual goal and outcome achievement along with the continuums
Conduct contract-specific required screenings and assessments
Administer Family Scales/Matrix assessments and reassessments
Deliver Life Skills Training within the home environment and group settings
Work with families to promote parent involvement in their children
Promote asset-based thinking, including Financial Social Work model though development and implementation of a personal spending plan
Meet OCFS training requirements and maintain training log
Provide care and supervision of children on an as-needed basis
Participate in service enrollment and recruitment strategies
Promote agency mission
Maintain confidentiality and comply with the code of ethics
Maintain consistent professional customer service
Incorporate integrated service delivery model while promoting self-sufficiency in job performance
Perform other duties as designated by supervisor
Requirements
Associate
2 years of experience in Case Management
Strong interpersonal, communication, engagement, and customer relations skills
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Strong computer skills, including word processing, data entry, and spreadsheet in a Windows environment; familiarity with Google Docs
Ability to lift up to and including 10-25 pounds of physical effort
Flexible in work schedule
Obtain Financial Social Work (FSW) training within 6 months of employment
Must be able to provide consistent, even-tempered customer service at all times
Complete all required NYS background clearances
Pre-employment physical exams and TB Testing
Valid Driver
Reliable transportation
Authorized Driver of a COI Vehicle
Ability to travel throughout the county
Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause
Work compassionately with a diverse population
Experience navigating community programs
Nice to have:
Bachelor
Bilingual (Spanish)
Important Details
Schedule: Monday - Friday 8:30 am - 4:30 pm
About the Company
This role reports to the ERSEA Manager and involves working with Division staff, Navigators, MDT members, Community Partners, Service Agencies, and Customers. The supervisory scope is 0 staff.
