Life Coach

About This Role

The Life Coach assists members in the Echo Park, Los Angeles office to attain optimal quality of life. This role is part of the member services team, providing support and life skills training for formerly incarcerated members, assessing their needs, and making appropriate referrals. It is a challenging position that requires a self-motivated multi-tasker with a strong case-management background.

Responsibilities

• Work in collaboration with the member services team to create a comprehensive plan for each member, including but not limited to: employment, education, recreation, physical/mental health, spiritual growth, life skills, and/or any other activities to enhance the well-being of the member
• Provide case management services to members through group and individual in-person and/or virtual meetings to ensure all goals/needs are being met
• Participate in contracted projects
• Facilitate ongoing orientation meetings for new members in collaboration with other staff and communicate expectations for the ARC Membership process
• Assist members in connecting to supportive services, either provided directly by ARC or by partner organizations, if beyond the scope of ARC programs
• Document all activities and interventions with members, including group activities, in the ARC database by the end of the next business day
• Attend ARC staff meetings, case conferences, trainings, organizational gatherings, retreats, and conferences as requested
• Outreach (via phone calls, texts, and/or Facebook) to members regarding upcoming ARC related events, activities, groups, opportunities, etc., in collaboration with direct service staff
• Coordinate care and interventions with the member services team when members are in need of additional support
• Coordinate referral to mental health therapists on site
• Perform other responsibilities as assigned

Requirements

• 2 years of experience working as a Counselor, Case Manager, and/or group facilitator
• Case management performed for Spanish speakers preferred
• Experience with case file maintenance, group documentation, and contract compliance essential
• High School Diploma required, Associate's or Bachelor's Degree preferred
• Minimum of 2 years of experience working with the re-entry/formerly incarcerated community preferred
• Experience in trauma-informed programming and/or conflict resolution is ideal
• Extensive knowledge of community resources with a strong emphasis on higher education, entitlements, and services
• Experience with case management or treatment focused database preferred
• Excellent written/verbal communication skills mandatory with the ability to work on a team
• Proficiency in Microsoft Office required