Library Specialist Stratford Branch Library

About This Role

Providing frontline customer service and entry-level specialized support for daily library operations is the core of this Library Specialist role. The position assists patrons with various library services, processes and maintains library materials, and plans and delivers programs for all ages. This role contributes to a safe, organized, welcoming, and inclusive environment for information, technology, and learning resources.

Responsibilities

• Provide courteous, responsive, and inclusive frontline customer service to patrons in person, by telephone, and through approved electronic communication channels
• Greet patrons, identify their needs, explain available services and resources, and connect them with the appropriate staff member or service when additional assistance is required
• Perform circulation and patron-account functions using the integrated library system and established procedures
• Register patrons for library cards; verify and update account information; check materials in and out; place and process holds; renew materials; explain notices, fees, and account status; accept approved payments when assigned; and maintain accurate transaction records
• Protect the confidentiality of patron registration, account, circulation, reference, technology-use, and other service information in accordance with applicable law and library policy
• Provide readers' advisory and basic reference and research assistance for patrons of all ages
• Use the library catalog, print materials, databases, digital collections, and credible online sources to help patrons locate, evaluate, and use information and refer advanced, sensitive, or specialized requests to professional staff
• Assist patrons with public computers, printers, scanners, copiers, wireless access, e-books, databases, mobile devices, digital resources, and approved makerspace or lab equipment
• Provide basic digital-literacy instruction, explain standard technology procedures, troubleshoot routine equipment or access issues
• Process, sort, shelve, and maintain library materials
• Plan, deliver, and promote programs for patrons of all ages
• Support collection maintenance, community outreach, opening and closing activities, facility readiness, and accurate service records

About the Company

The Harris County Public Library (HCPL) system, established in 1921, has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations. HCPL serves the communities of unincorporated Harris County and cities without independent library systems. In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States, recognizing innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program. HCPL is also recognized as one of the best places to work, fostering innovation, collaboration, and professional growth.