Library Services Supervisor

About This Role

This position provides operational leadership for Langsam Library Operations and User Services, primarily working afternoon and evening hours, including Sundays. The supervisor oversees the service desk and manages student associates, ensuring high-quality customer service during the university's busiest service times.

Responsibilities

• Ensure high-quality customer service, attention to detail in user services, and accuracy in the completion of opening/closing processes and statistics gathering
• Cover service desks as necessary, performing circulation and reserves responsibilities
• Respond to user requests and needs, referring to librarians, informationists, and others as necessary
• Interpret library policies and procedures
• Provide functional supervision, guidance, training, and support to student associates and other staff as appropriate to departmental needs
• Oversee student associate assignments at the desk and in the care and maintenance of physical library collections
• Participate in and assist with the training of student associates
• Provide advanced support for library staff, student associates, faculty, and library users at Langsam Library
• Interpret and apply library policies and procedures and refer issues as appropriate
• Oversee and coordinate assigned library operational systems, technologies, and workflows, including integrated library systems and related services
• Develop, document, and maintain operational procedures, standards, and best practices appropriate to assigned services
• Participate in the implementation, testing, evaluation, and ongoing improvement of library systems, services, technologies, and workflows
• Coordinate responses to facility, technology, security, and public service issues that arise during assigned hours
• Communicate significant operational concerns to library director and administration
• Collect, review, and interpret operational information and data to support assessment, reporting, planning, and continuous service improvement
• Serve as the primary operational lead for Langsam Library during assigned afternoon and evening hours
• Serve as the Alma/Primo/Leganto Course Manager primary admin
• Coordinate and oversee Course Reserves services across University Libraries locations, ensuring accurate, timely processing of reserve materials and course requests in accordance with library policies and procedures
• Maintain Course Reserves workflows and documentation
• Collaborate with faculty, library staff, and campus partners to support course-related resource access and continuous improvement of reserve services
• Participate in UC Libraries meetings, trainings, and committees as appropriate to responsibilities