About This Role
Working as a member of the circulation team, the Library Assistant processes new library cards, circulates materials, and answers questions about patron accounts. This role operates under the direct supervision of the Circulation Manager, with support from the Circulation Assistant Manager.
Responsibilities
- Assist the public by checking out library materials using the automated circulation system and other designated equipment, and being knowledgeable about circulation procedures
- Assist the public in obtaining a library card by accepting the application, issuing the card, handing out new information brochures, and responding knowledgeably according to procedures
- Assist the public by responding to directional questions received at the circulation desk and over the phone and providing appropriate information and referrals
- Operate cash register making change and taking money for copies, library card and/or material fees, and charges for supply items and library services as needed
- Perform circulation functions and procedures and respond to questions about renewals, lost or damaged materials, blocked or delinquency status, and lost and found concerns
- Work at all departmental workstations on a rotating basis as needed or scheduled
- Sort, load, and unload carts of checked-in library materials
- Shelve library materials as assigned
- Assist with collection maintenance by appropriately identifying and referring materials not suitable for check out (i.e., damaged, mending, barcode, etc.) and checking computer reports
- Assist in processing overdue, bill, and collection notices and respond knowledgeably to patron questions
- Access the safe in order to process refunds, deposit and retrieve valuable lost and found items, make change, and replenish postage supply
- Assist with departmental projects such as hold shelf maintenance, claims returned workflow, billing for damaged materials, staffing coffee kiosk, lost and found maintenance, metro book drop retrieval, locker holds or branch delivery, and cash drawer reconciliation
Requirements
- High school diploma or equivalent
- One year of customer service or previous library experience
- Basic computer skills
- Demonstrates proven computer literacy with adequate keyboarding skills
- Understands basic email functions including opening and sending messages
- Familiarity with internet and software terminology and functions
- Accountability for work, including following up on commitments and possessing a strong ability to stay focused on individual, department, and library results
Nice to have:
- Experience in handling money
Important Details
- Schedule: Monday 11 am - 8 pm, Tuesday 11 am - 8 pm, Wednesday 3 pm - 8 pm, Thursday 3 pm - 8 pm, and every other Saturday 9 am - 1 pm & Sunday 1 pm - 5 pm (30 hours per week average)
- Work environment: Moderately noisy
- Work will be required on evenings and weekends
- Physical requirements: Standing for extended periods of time, pushing bookcarts, bending, stooping, reaching, lifting, and working on a computer
About the Company
Customer service is of primary importance in the library, with interactions requiring trust, respect, and focus on individual needs. Clear and effective communication is the basis for success in relations with co-workers, managers, users, and all stakeholders. The library plays a crucial role in society and the community, with all employees practicing ethics and values carefully formulated to fulfill its commitment to the community. Embracing lifelong learning and continual improvement demonstrates commitment to the job and enriches one’s life and professional path.
