About This Role
This Library Assistant position provides human support for daily duties at a branch library in a substitute capacity. The role involves general library customer service, assisting patrons, issuing library cards, and checking materials in and out. The work is performed under the supervision of the Branch Supervisor, Branch Librarian, and Area Manager.
Responsibilities
- Provide prompt, courteous support to internal and external customers
- Pull, sort, and process circulation materials and supplies
- Assess materials for weeding
- Perform data entry for a variety of transactions into the appropriate system
- Process returned circulation materials, requests, and fill orders
- Receive payments and answer reference questions
- Provide guidance with technological issues and assist patrons in the use of electronic equipment and databases
- Model professionalism for colleagues and promote a positive organizational culture by word and example
- Organize, arrange, and shelve materials as needed
- Assist in library opening and closing procedures
- Manage difficult patron situations in a calm, professional manner
- Promote teamwork, collaboration, and inclusion
- Stay abreast of library policy and procedure
- Possess knowledge and the ability to promote library advocacy and intellectual freedom
- Resolve patron complaints or challenges
- Issue library cards
- Prioritize the learning of new technologies
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Customer service experience
- Ability to establish and maintain effective working relationships with associates, patrons, and the general public
- Ability to exercise initiative and independent judgment and to work independently or as part of a team
- Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public
- Ability to effectively communicate with staff and patrons
- General knowledge of office procedures, equipment, and record keeping
- General knowledge of library policies
- General knowledge of and interest in books and reader interest levels
- General knowledge of library circulation
- Strong written and oral communication skills
- Strong comfort level with basic computer and technological skills
- Normally seated, standing or walking at will
- Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion
