Library Assistant

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.

Responsibilities

• Meet the library’s customer service standards in all interactions with the public and staff
• Perform circulation and reference desk duties, including, but not limited to, answering phones, assisting patrons, creating library card accounts, checking in and out materials, placing holds, and collecting fees for lost/damaged items
• Assist patrons with faxes, copies, retrieves prints, and perform basic computer support as requested
• Be comfortable with standard responses to frequently asked questions (FAQs) from the public
• Be able to recommend appropriate reading material based on the customer’s needs
• Understand and apply knowledge of the Dewey Decimal System when shelving or locating non-fiction materials
• Understand and utilize the Tennessee Electronic Library (TEL)
• Answer directional questions and refer patrons to appropriate personnel
• Shelve, “shelf read,” and keep the library organized and user-friendly, including maintaining library exhibits and displays as requested
• Perform custodial duties as necessary
• Occasionally assist with implementing programs and conducting outreach activities
• Other duties as assigned

Requirements

• High School Diploma or GED required
• Must be at least 18 years old
• Must possess a valid Tennessee driver’s license or be able to obtain one in a reasonable period
• Mathematical ability: calculate fees and copier money and make correct change
• Time management skills: set priorities and meet assigned deadlines
• Communication skills, both written and oral
• Reading ability: effectively read and understand information in written form
• Ability to comprehend and follow instructions
• Knowledge of practices of public libraries, basic library principles, and procedures
• Positive, enthusiastic, patron-oriented approach to public service
• Ability to accept delegation and work under general direction with or without close supervision
• Ability to provide individual instruction on library, literary, and basic technology topics
• Ability to represent the City of La Vergne professionally and respectfully at all times

Important Details

• Schedule: 40 hours per week, including one weeknight and every other Saturday

About the Company

The Library Assistant works primarily within the library, engaging directly with patrons of all ages to assist, including locating materials, answering inquiries, and facilitating access to library services. This role emphasizes a strong service orientation, requiring excellent communication skills, patience, and a friendly demeanor. Assistants are involved in a variety of tasks related to the management of library materials, such as shelving books, organizing materials, and maintaining the overall tidiness of library spaces. This includes checking in and out materials, managing holds, and assisting with inventory and cataloging processes. Library Assistants play a supportive role in library programs and events, assisting with the planning, setup, and execution of activities that engage the community, such as reading programs, workshops, and special events. This may involve coordinating logistics, preparing materials, and interacting with participants. Working as part of the library team, the Assistant collaborates with librarians and other staff to enhance the library's offerings and ensure a positive experience for patrons. Teamwork and effective communication are essential for coordinating services and sharing information about library resources and programs. The role involves assisting patrons with technology within the library, including public computers, printers, e-readers, and online databases. Library Assistants help patrons navigate digital resources, troubleshoot basic technology issues, and guide on accessing digital library services. The Library Assistant is encouraged to participate in professional development opportunities to stay informed about library trends, develop new skills, and enhance their ability to serve the community effectively. This includes training in customer service, library systems, and emerging technologies. Library Assistants may work a variety of schedules, including evenings and weekends, to accommodate the library's hours of operation and ensure coverage during peak times or special events. Flexibility is required to meet the needs of the library and its patrons.