Liaison Package Handler

About This Role

This part-time role involves providing package management services to luxury apartment buildings, focusing on organizing and maintaining package reception rooms and locker systems. The service representative will visit properties multiple times a week, ensuring smooth package operations and acting as a liaison between residents, property managers, and the package management provider support team.

Responsibilities

• Provide in-person support to residents regarding package questions and issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors
• Organize packages within the room to facilitate resident retrieval
• Identify aging or stale packages and prepare them for return to sender
• Serve as a primary liaison between the property and the package management provider support team
• Perform lightweight maintenance on the locker/package room management system
• Participate in occasional outreach or visits to prospective properties for audits or information drop-offs

Requirements

• Professional and personable demeanor, capable of building positive relationships with property managers and residents
• 1-2 years of customer service experience required
• Access to reliable transportation (e.g., a personal car or access to METRO)
• Comfortable using technology (digital package management system and iPad)
• Good organizational and problem-solving skills
• Capable of regular physical activity, including lifting and arranging packages within legal guidelines and maneuvering within package storage areas
• At least 18 years old

Benefits

• Opportunities for advancement and growth within an expanding service program
• 401K with employer match
• Accrued PTO
• Accrued Paid Sick Leave
• Liaison uniform and equipment provided

Important Details

• Schedule: up to 25 hours per week (20-30 hours a week)

About the Company

Luxer One provides package management services to luxury apartment buildings.