About This Role
The Liability Claims Examiner is responsible for reviewing, evaluating, and settling property damage claims to ascertain the extent of exposure for commercial motor carriers. This role uses technical knowledge and relationship skills to effect fair and prompt resolutions of claims while minimizing risk exposure. The Examiner proactively manages a property damage claim inventory and effectively negotiates third-party transportation liability claims and/or dedicated customer liability claims.
Responsibilities
- Manage claim exposures from inception to resolution
- Gather and analyze facts related to property damage claims from various sources including driver and claimant interviews, police reports, and witness interviews
- Oversee claims-processing activities including initial acknowledgements, independent adjuster investigations, coverage review, liability assessments, and settlement negotiations
- Assess liability exposure based on knowledge of relevant state law including statutes of limitation, contributory negligence, and loss of use
- Provide claim resolution strategies and recommendations to ensure fair and prompt settlements
- Set and adjust reserves in accordance with department processes, ensuring that reserve activities align with claim details
- Request additional settlement authority from the supervisor when needed and handle claims above your designated authority level
- Review and examine claims to ensure validity including verifying data and source information used in settling claims
- Negotiate and settle claims effectively and in line with department processes
- Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce
- Attend all in-person meetings and trainings on recent developments, goals, and objectives
- Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations
Requirements
- High school diploma or equivalent required
- Associate’s degree or equivalent years of experience required
- Bachelor’s degree in Business, Insurance, or related field preferred
- 2+ years of experience in liability claims handling, preferably in property damage or commercial motor carrier claims
- Transportation, Logistics, and/or Tech industry experience a plus
- Strong understanding of property damage claims, liability assessment, and settlement strategies
- Knowledge of state-specific insurance laws including liability and claims regulations
- Ability to analyze complex information and make informed decisions
- Excellent negotiation, communication, and interpersonal skills
- Ability to manage multiple claims simultaneously in a fast-paced environment
