Legal Support Coordinator

Duties

You will serve as a Legal Support Coordinator and the Team Leader.

As a Legal Support Coordinator, you will:

• Serve as the focal point for coordinating and administratively handling complex or unique calls and/or correspondence.
• Identify, analyze, and resolve difficult issues or problems encountered by the support staff and provide recommendations for resolving procedural issues and concerns.
• Provide administrative oversight and accountability for the accuracy of data and records input into the computer system.
• Conduct studies of how the support staff's work flows through the office and the staff's efficiency in achieving their work goals.
• Provide technical assistance and solutions to problems referred by lower graded support staff.
• Prepare a variety of administrative and legal documents such as cover letters, correspondence, reports, and pleadings that include tables of contents, tables of citations, statutory appendices, and financial and statistical tables.
• Prepare periodic and annual reports, including summary information, in the appropriate format.
• Monitor legal assistants' work as a back-up CASE operator to ensure that information is being properly inputted into office related systems and that reports are correctly run.
• Oversee the overall mail operation of the office. Review incoming mail and, as appropriate, establish administrative controls on certain items.
• Manage correspondence control, mail and file integrity, and records management processes at the post of duty.
• Develop and maintain effective relationships with managers and employees at all levels of the IRS organization for the purpose of supporting the legal services provided by the Office of Chief Counsel.
• Review all reports submitted from the office’s staff for accuracy and completeness; as appropriate, prepare summaries and assure submission of such reports to higher echelons.

As a Team Leader, you will:

• Be responsible for ensuring that work assignments of a team of four or more legal and clerical support personnel are carried out effectively.
• Check or spot check team's work in progress and reviews completed work to see that Office Manager's instruction on work sequence, procedures, methods, deadlines, and priorities have been met.
• Distribute and balance the workload among support staff in accordance with established workflow, assure timely accomplishment of assigned work, and assure that each employee is fully occupied.
• Monitor the status and progress of work, make day-to-day adjustments in accordance with established priorities, and obtain assistance on problems from Office Manager on problems that arise.
• Provide information as requested concerning team member promotions, reassignments, recognition for outstanding performance, i.e. awards, and personnel needs. Request PAR actions for team members.
• Provide input on performance, progress, and training needs of employees, as well as on behavior problems.
• Provide training to new employees in accordance with established administrative procedures and practices.
• Answer a variety of administrative and legal support questions for office employees on different procedures, policies, and directives.

Qualifications

You must meet the following requirements by the closing date of this announcement:
GS-09: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Resolving problems of a non-technical nature, analyzing office operations and making recommendations to improve efficiency, assisting with workload management of an office support staff, providing final review of documents for compliance with office policy and regulations, and providing guidance to office and support staff. Performing administrative duties, such as preparing requisitions, monitoring expenditures, reviewing time and attendance, or reviewing travel documents. You have an expert knowledge of office software, such as Word, Excel, document scanning programs, and database software in order to create, manipulate, analyze, report, and retrieve information. Your experience includes training others on office procedures, databases, software and/or legal work. These examples are not inclusive. OR

• You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B or J.D., if related. OR

• You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.
  - The experience may have been gained in the public or private sector, or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
  - To ensure full credit for your work experience, please indicate dates of employment by month/year and indicate the number of hours worked per week on your resume.

In addition to the above requirements, you must meet the following, if applicable:

• You must have been at the GS-07 level for 52 weeks (time-in-grade requirement).