Legal Operations Consultant

About This Role

This is an exceptional opportunity to join Helix at an exciting stage of growth. As a Senior Consultant, you will take a visible, hands-on role in developing and improving innovative legal-delivery solutions, while working with leading multinational and UK-listed consumer, retail, technology and real-estate businesses, including FTSE 100 companies and equivalent global blue-chip organisations. You will work closely with the Helix Management Team, clients, Partners, Associates and multidisciplinary teams across Dentons. There is real scope to make an impact, take ownership early and grow with the business as Helix continues to expand.

Responsibilities

• Lead client-facing legal delivery and improvement engagements, applying sound judgement to ensure high-quality, efficient and commercially sustainable service delivery
• Build trusted, credible client relationships; lead governance meetings, communicate progress with clarity and manage issues proactively through to resolution
• Diagnose client and delivery challenges, turning ambiguity into practical, well-structured recommendations through rigorous problem-solving, stakeholder engagement, market insight and data
• Take ownership from initial diagnosis through implementation, ensuring issues are actively managed through to resolution
• Develop compelling service propositions and proposal responses, clearly defining the client need, value proposition, scope, delivery approach, commercial model and measures of success
• Design practical, scalable operating models, processes, governance, resourcing and performance-management approaches
• Turn successful approaches into reusable Helix playbooks, tools, technology solutions and operating models
• Translate strategic concepts into clear implementation plans, workplans, tools and delivery materials, and drive execution through to measurable outcomes
• Lead workshops, projects and workstreams with confidence; bring senior stakeholders to decisions through clear, concise and well-evidenced recommendations
• Help test and apply emerging AI and legal-delivery technologies in live client environments
• Work across people, process, technology and data to identify, prioritise and implement continuous-improvement opportunities; remain close to the technology market and translate relevant developments into practical client value
• Lead or materially contribute to client onboarding, pilots and service launches
• Develop and interpret client, operational and financial reporting, including service performance, legal insights, margin and utilisation; convert data into clear actions and recommendations
• Contribute actively to managing and developing the Helix team, including coaching and line managing junior colleagues, strengthening team capability and cohesion, and helping shape the team's priorities and direction

Requirements

• An outstanding record of analytical and structured problem-solving: you can take ambiguous issues, think on your feet, form a sound view quickly and develop practical, client-ready solutions
• Substantial relevant experience (typically five or more years) in legal operations, management consulting, professional-services transformation, complex operational service delivery or a closely comparable environment
• Demonstrable operational experience designing, improving or implementing services, processes and/or target operating models, rather than solely operating an established process
• Strong project and workstream leadership, with evidence of planning and delivering complex initiatives involving multiple stakeholders, competing priorities and clear outcomes
• Confidence analysing operational and financial data, using it to form clear insights and recommendations; advanced Excel skills are expected
• Strong commercial awareness and the ability to understand client needs, connect them to a credible value proposition and act with professional judgement
• Exceptional written and verbal communication in English, including the ability to structure complex information, develop high-quality PowerPoint materials and present clearly, concisely and with impact
• Strong client-management and influencing skills, with the confidence, maturity and commercial judgement to build trust, challenge constructively and work effectively with senior stakeholders
• Proven ability to facilitate workshops, lead productive conversations and adapt confidently in the moment when working with clients and multidisciplinary teams
• A strong interest in technology, automation, AI and data, with the curiosity to understand the technology landscape and the practical judgement to apply it to legal-delivery challenges
• A proactive, self-starting and highly organised approach. You take ownership, maintain razor-sharp attention to detail and consistently follow through on commitments in a fast-paced, client-led environment
• Strong proficiency in Excel and PowerPoint as well as other tools in the Microsoft Office suite, together with confidence using technology to improve how work is delivered
• Experience coaching, developing or managing junior colleagues, with enthusiasm for actively shaping team cohesion, capability and Helix's direction of travel
• A university degree (2:1 or above) is preferred. Equivalent professional experience and a strong track record of delivery will also be considered

Nice to have:

• Experience and a more detailed understanding of current genAI applications and their deployment is considered very advantageous

Important Details

• Duration: Permanent
• Team: Reports to Head of Consulting, Helix
• Work format: London-focused role, expected to work from the London office for part of the week, with flexibility around client commitments and team needs

Application Process

• Direct applications via our careers page

About the Company

Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. Dentons Helix is Dentons' innovative, market-leading premium managed legal service.