Legal Assistant/Experienced Legal Assistant

About This Role

This administrative and legal professional role supports the Eastern Washington legal teams with daily office administration and managing a high volume of incoming calls, including calls on the Spanish-speaking line. The position suits a detail-oriented candidate with strong communication and customer service skills, who will assist clients and visitors, manage correspondence and files, and maintain an organized and welcoming office.

Responsibilities

• Provide comprehensive administrative and operational support to the Eastern Washington legal team(s), including setting up new client files, scanning and closing files, communicating with clients and colleagues, handling client correspondence, managing client account balances, and performing administrative functions like copying, scanning, and faxing various client and internal communications
• Greet and assist clients, visitors, and vendors
• Assist with translation when needed for new and existing clients
• Conduct general office duties to maintain a well-stocked and organized office
• Schedule appointments and referrals
• Handle a heavy volume of incoming calls, including calls on the Spanish-speaking line, and manage emails
• Execute data entry and filing assignments
• Receive, organize, and review mail and all incoming correspondence
• Possible travel to the Spokane office for training sessions, community involvement opportunities, and office events or parties

Requirements

• Fluent in English and Spanish
• Exceptional customer service skills, demonstrating effective communication with clients, healthcare providers, and insurance companies, coupled with a positive "can-do" attitude
• Outstanding verbal and written communication abilities, reflecting a strong collaborative work ethic
• Understanding of the confidential nature of the work, with the ability to maintain professionalism consistently
• Proficiency in proofreading legal documents
• Proficiency in the Microsoft Office suite
• Basic knowledge of office equipment
• Familiarity with clerical procedures and systems, including recordkeeping and filing
• Ability to work independently, identify and resolve problems, and showcase strong organizational skills, including prioritizing tasks amid competing responsibilities
• Competence in setting priorities and exercising independent judgment

Benefits

• Bonus eligibility
• Comprehensive total rewards package, including medical, dental, vision, and Rx insurance, life insurance, and an employee assistance program
• 401(k) retirement plan with discretionary safe harbor and profit-sharing features
• Firm sponsors 100% of the employee premium for those enrolled in the preferred medical plan and contributes toward dependent coverage