Working as a Legal Analyst at Goosehead headquarters, you will support the Company’s legal department, primarily focusing on the risk, claims, and regulatory (RCR) function. This role involves managing professional liability matters and Department of Insurance investigations, developing recommendations for approval, and contributing to broader legal analysis and risk initiatives through data analytics and reporting.
Responsibilities
Own routine-to-moderately complex professional liability claims from intake through resolution or transition to the paralegal team, including fact gathering, document review, exposure analysis, and stakeholder communication
Evaluate investigation findings and prepare clear, fact-based claim denial recommendations and settlement proposals for Claims Manager approval; coordinate approved next steps within established authority and procedures
Serve as the primary owner of DOI investigations and responses, including gathering records, developing factual analyses, drafting responses, coordinating required internal review, and submitting approved responses by applicable deadlines
Independently manage matter timelines, follow-ups, and response deadlines to meet established service standards; identify competing priorities and seek extensions when appropriate and permitted
Maintain accurate, complete, and current claim and complaint records in legal tracking systems, documenting investigation findings, supporting evidence, communications, approvals, and outcomes
Support responses to insurance carrier inquiries by collecting documentation, investigating facts, and preparing clear summaries and draft responses for review
Identify and promptly escalate material legal or regulatory risks, complex or disputed issues, and matters that exceed assigned authority; coordinate complete and timely handoffs to the paralegal team or attorneys
Support claims reporting, trend analysis, and loss-prevention initiatives under Claims Manager direction, including identifying recurring issues and preparing reliable data and summaries
Support the paralegal team on litigated matters through document collection, timeline development, and factual investigation
Assist with legal and regulatory research, special projects, and broader risk initiatives under appropriate legal and enterprise compliance department guidance
Identify process inefficiencies and recommend improvements to documentation, recurring workflows, and matter tracking
Requirements
Bachelor’s degree or equivalent relevant professional experience preferred
At least 1-3 years of experience in insurance claims, regulatory complaint handling, legal support, or a related analytical role
Sound claims judgment and risk awareness, with the ability to evaluate facts, identify gaps or inconsistencies, and recognize when escalation or additional review is needed
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Exceptional attention to detail, including strong proofreading, grammar, and editing skills, with a high degree of factual accuracy
Strong written communication, proofreading, and analytical skills, with the ability to prepare accurate, clear, and defensible written analyses and regulatory submissions supported by the record
Strong verbal communication and collaboration skills, with the ability to collaborate effectively and professionally across departments
Ability to interpret insurance documentation, learn applicable legal and regulatory requirements, and apply established procedures with appropriate guidance
Ability to identify trends, contribute to reporting and risk analysis, and suggest practical process improvements
Proficient in Microsoft Office Suite and Adobe
Ability to conduct internet research and quickly learn matter management and reporting tools
Experience with Salesforce is required
About the Company
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by their focus on hiring and retaining extraordinary people.
