Leasing Manager

About This Role

CLS Living is seeking an energetic and motivated Leasing Manager to join their team. In this key role, you will be the face of the community, delivering exceptional customer service and helping to create a positive and welcoming atmosphere for both current and prospective residents. You will be instrumental in driving leasing performance, supporting team development, and contributing to the overall success of the property.

Responsibilities

• Support the Property Manager in cultivating a motivated, high-performing team
• Lead by example through professional communication, integrity, and a results-driven mindset
• Promote a friendly, service-oriented office environment that prioritizes resident satisfaction
• Drive leasing efforts to achieve and maintain target occupancy (goal: 99%)
• Implement and monitor leasing goals, renewal programs, and resident retention strategies
• Actively conduct outreach marketing on campus and with local businesses
• Support the development and execution of an annual marketing plan
• Maintain in-depth knowledge of the property and local competitors through regular market research
• Ensure all digital and print marketing materials are current, professional, and aligned with brand standards
• Coordinate and promote resident events and community-building functions
• Represent the property at university functions and in student programming partnerships
• Deliver first-class service to residents, prospects, and parents
• Resolve resident concerns professionally and promptly
• Build and maintain positive relationships with residents, staff, university contacts, and the broader community
• Foster a sense of community and harmony throughout the property
• Maintain accurate and up-to-date records in property management software
• Process leases and administrative paperwork efficiently and accurately
• Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed
• Assist in achieving NOI targets through effective leasing and cost management
• Support rent collection efforts to meet or exceed a 98% collection rate
• Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals

Requirements

• Bachelor’s degree preferred, or 2–5 years of experience in student or multifamily housing; or an equivalent combination of education and experience
• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Experience with property management software, preferably Entrata
• Understanding and adherence to Fair Housing and EEO laws
• Motivated, people-centered leader with a strong sense of ownership and a passion for community