Leasing Manager

About This Role

Leading the leasing efforts for a luxury active adult community and private club is the core of this role, ensuring exceptional customer service and fostering a welcoming atmosphere. The position suits a professional with strong interpersonal skills who can manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering a professional, welcoming community atmosphere
• Conduct apartment tours, identify prospective resident needs, and effectively present community features, benefits, and available apartment homes to achieve leasing goals
• Maintain in-depth knowledge of the community, local market conditions, competitors, neighborhood amenities, and industry trends to support leasing and marketing efforts
• Manage all prospect, applicant, resident, and leasing activity within the CRM and Property Management System (PMS), ensuring accurate documentation and timely follow-up
• Respond promptly to phone, email, internet, and walk-in inquiries, maintaining company response standards and nurturing leads through the leasing cycle
• Process lease applications, verify required documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized resident and leasing files
• Coordinate move-in readiness by ensuring apartment inspections, key preparation, and all required documentation are completed prior to resident move-in
• Support resident retention initiatives by assisting with lease renewals, resident communications, renewal outreach, resident events, and programs designed to enhance resident satisfaction and retention
• Assist with outreach marketing, advertising initiatives, community events, and resident appreciation programs to increase occupancy and strengthen community engagement
• Lead efforts to enhance the community’s online presence and reputation by encouraging resident feedback, monitoring reviews, and supporting positive online ratings
• Prepare and maintain required reports, including traffic reports, marketing outreach activities, leasing metrics, daily checklists, and other operational documentation
• Collaborate with management to achieve occupancy, retention, customer service, and financial performance objectives while ensuring compliance with company policies and procedures

Requirements

• Strong working knowledge of Microsoft Office & Yardi products
• Ability to keep sensitive information highly confidential
• Excellent written and verbal communication skills
• Strong interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person
• Excellent organizational and time management skills