About This Role
This role is responsible for the success of the property's daily leasing activities, supervising a small team to meet weekly leasing goals by setting tactics and objectives to drive traffic. You will balance your leasing responsibilities with developing supervisory skills, engaging in difficult conversations with employees and residents to understand and resolve concerns.
Responsibilities
- Work with on-site and regional management to achieve weekly leasing goals
- Supervise a small leasing team
- Set tactics and objectives to drive traffic
- Engage in difficult conversations with employees and residents, hearing their concerns and issues and seeking to understand and find a resolution
- Set the tone and standard for how work gets done in the day-to-day leasing function
- Lead by example, assisting potential residents through the entire apartment rental process where needed
- Greet and tour market-ready apartments
- Answer questions from potential residents
- Efficiently process applications and fees
- Support residents through their move-in date to create a hassle-free transition
- Handle prospective residents positively while building rapport and trust
- Obtain renewals with valued residents
- Positively impact people's lives by providing current and future residents with a stress-free and informed rental experience
Requirements
- Treats all current and future residents with the highest level of concern and care
- Demonstrates a natural disposition towards personal and public safety
- Operates from a place of integrity, honesty, and ethics
- Able and willing to maintain regular attendance and punctuality to ensure all essential duties are fulfilled
- Excellent verbal and written communication skills with the ability to write and speak clearly and free of typos or grammatical mistakes
- Treats everyone with respect and dignity
- Accepts responsibility and takes ownership of tasks
- Follows through on commitments
- Takes initiative and maintains confidentiality
- Excellent organizational skills and attention to detail
- Strong time management skills with a proven ability to meet goals and deadlines
- Ability to function well in a fast-paced, high-volume environment
- Proficient with Microsoft Office Suite or related software
- A high school diploma or GED is required
- A minimum of 2 years of residential property management experience with a proven track record in leasing or sales
- A minimum of 1 year of experience supervising others
- Previous property management experience with a proven track record in leasing or sales required
