The Leasing Manager is responsible for achieving the budgeted occupancy rate for an assigned student housing property before the annual Fall Move-In date. This role involves executing all leasing and marketing activities, requiring a basic understanding of student housing multifamily market tactics with a strong focus on sales.
Responsibilities
Perform all tasks related to renting apartment homes, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing sales by obtaining rental applications and deposits
Visually inspect the entire property daily for cleanliness
Inspect and touch up office and model units
Process rental applications, obtain required documents, schedule move-ins, and prepare all lease file documents
Maintain lease files per policy and procedure
Collect all required documents and oversee compliance of all documents required, including bonds and insurance
Accurately record traffic from all sources daily
Convert a minimum of 30% of total traffic to leases
Follow up with prospective residents, including a phone call within 24 hours and text and email daily, ensuring this is documented for all traffic
Assist with planning and implementation of community marketing plans to generate traffic
Conduct outreach marketing visits on a weekly basis
Maintain leads and contacts
Pick up trash off the ground
Operate trash compactor when necessary
Carry cleaning supplies and/or vacuum up or down stairs to apartment homes
Clean apartments to bring them up to resident-ready standards
Document all occurrences which need the Community Director's attention
Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests
Schedule and inspect apartments for turnkey service
Receive and acknowledge resident notices and prepare files
Assist in lease renewal procedures by completing lease renewal printouts and submitting them to the Community Director for approval
Contact each resident by phone within 20 days of the renewal campaign
Send renewal emails to those residents you are unable to reach by phone
Complete new leases and all applicable addendums
Assemble move-in packages
Accurately report true and current leasing projections to Ownership
Document all special arrangements or conversations with prospects and residents in the resident activity log
Continually monitor all activity to ensure the site is not burdened with no-shows
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Keep market surveys of competitor rates up to date weekly and visit competitors three times annually
Keep all filing current
Schedule guest apartment and clubhouse rentals
Operate the office alarm system in conjunction with opening and closing the office
Deliver thorough move-in presentations to new residents
Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition, and subtraction skills necessary)
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling
Maintain a complete, clean, and neat appearance at all times, according to company policy
Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents
Respond sensitively to concerns/complaints and exhibit a sense of urgency
Assist the Community Director and Assistant Community Director with other tasks as required
Comply with company policies
Embrace and execute the vision, mission, and beliefs of the Company
Be punctual and present at work when scheduled
Be flexible with the work schedule, including availability to work weekends, evenings, and/or holidays
Requirements
Bachelor
1+ years of leasing experience
Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata
Basic typing skills and knowledge of computers
Use of the company
Valid driver
Current automobile insurance
Furnish own reliable transportation
Excellent written and verbal communication skills providing for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
Basic understanding of Federal, State, and local Fair Housing laws
Important Details
Schedule: Flexible
Positions supervised: Leasing Consultant
About the Company
The company's vision, mission, and values are embraced and executed by its employees.
