About This Role
The Residential Leasing Manager is responsible for maximizing the occupancy and revenue performance of a designated residential portfolio. Reporting to the Property Manager, this role acts as the primary revenue generator, bridging operational property management and commercial leasing success. You will lead the entire leasing journey, from marketing strategy and viewing coordination to contract negotiation and REGA compliance, ensuring a "best-in-class" experience for landlords and tenants.
Responsibilities
- Achieve and exceed agreed leasing targets (occupancy rates and rental values) set by the Property Manager and Client
- Manage the entire leasing lifecycle, ensuring inquiries are actioned within 24 hours and converting viewings into offers at a high strike rate
- Work closely with the Property Management team to proactively approach lease renewals 90 days in advance, negotiating uplifts in line with market benchmarks
- Provide weekly reports on competitor activity, rental trends in Riyadh, and supply/demand shifts to inform pricing strategies
- Ensure all property listings on portals meet Savills' global brand standards, utilizing high-quality photography, virtual tours, and accurate descriptions
- Collaborate with the internal Marketing team to design and execute lead-generation campaigns for hard-to-lease units
- Conduct regular inspections of vacant units to ensure they are "show-ready," coordinating with the Property Manager for any necessary refurbishment or staging prior to viewings
- Negotiate lease terms, rental prices, and payment structures (number of cheques/payments) within the approved Authority Matrix
- Qualify prospective tenants diligently, ensuring financial capability and alignment with the community profile before presenting offers to the Property Manager/Landlord
- Oversee the drafting of Offers to Lease and Lease Agreements, ensuring all special conditions protect the Landlord
- Act as the subject matter expert on the Ejar platform; ensure 100% of leases are registered and authenticated in compliance with Ministry of Housing regulations
- Ensure all leasing activities strictly adhere to Real Estate General Authority (REGA) regulations, including the new Real Estate Brokerage Law
- Conduct necessary KYC (Know Your Customer) checks and verify tenant eligibility via Absher/SIMAH where applicable
- Ensure all lease clauses are legally robust to minimize future disputes at the Rental Disputes Center
- Act as the primary point of contact for new residents during the onboarding process, ensuring a warm welcome and smooth handover experience
- Proactively engage with existing tenants throughout their tenancy
- Implement and manage tenant satisfaction surveys (e.g., NPS scores) regarding the leasing process and community feel, reporting findings and improvement plans to the Property Manager
