About This Role
The Leasing Manager directs property leasing activities, marketing efforts, and the leasing team. This position ensures customer satisfaction through the move-in process and aims to achieve established revenue, occupancy, resident retention, and leasing goals.
Responsibilities
- Oversee all leasing and front desk staff
- Monitor leasing activity including advertising, phone calls, emails, walk-ins, Pop Cards, and applications
- Manage weekly Outreach Program
- Approve applications that meet established Horning selection criteria and move new residents into Yardi
- Coordinate corporate marketing campaigns with the Property Manager and any outside consultant
- Manage the lease renewal process
- Manage NTV and move-outs in Yardi, assisting with the completion of move-out transmittal for non-charged accounts within 15 days of move-out
- Monitor all advertising sources (paper and web) for up-to-date and accurate information (including Rent Café, Craig’s List, websites, etc.)
- Provide training of staff as necessary or required
- Respond to resident concerns
- Coordinate service request follow-up to ensure excellent customer service
- Prepare reports as requested
- Oversee expenses and invoicing for media, marketing, and office supplies
- Manage site petty cash reimbursements
- Monitor water sub-metering move-ins and move-outs
- Audit lease files for accuracy and complete records
- Process Rent Control disclosure process (NTV, rent quote & move-in)
- Coordinate resident retention efforts (activities, newsletter, etc.)
- Monitor Referral Program
- Attend community Marketing Meetings as directed
- Attend and participate in all Company Training as directed
- Perform other duties as assigned
Requirements
- High School Diploma or GED is required along with a minimum of 3 years of relevant experience
- Knowledge of property management and the resident life cycle
- Knowledge of property management software
- Knowledge of marketing and advertisement methods
- Leadership skills with the ability to build, inspire, educate, and mentor teams along with motivating staff
- Marketing skills
- Strong organization and time management skills
- Strong skills in conflict resolution
- Skills in Microsoft Office products
- Ability to communicate effectively both verbally and in writing
- Ability to be flexible and adaptable in various situations and environments
- Ability to manage multiple competing priorities
