Supporting the Community Manager in the daily operational performance of a lease-up community is the core of this role, taking a lead in driving leasing performance and achieving established lease-up, occupancy, and stabilization goals. This role combines hands-on property management responsibilities with a strong sales and leasing focus. The Leasing Manager maintains visibility into the full leasing pipeline, supports and coaches the sales team, identifies barriers to performance, and helps ensure the community remains on pace with established lease-up goals.
Responsibilities
Support the Community Manager in the overall day-to-day operation of the community, helping ensure established operational, financial, leasing, resident experience, and business performance goals are achieved
Take a lead role in the execution of the community’s lease-up strategy and maintain clear visibility into weekly, monthly, and overall leasing, occupancy, pre-leasing, move-in, and stabilization goals
Monitor performance against the approved lease-up plan, identify gaps or risks early, and partner with the Community Manager to develop and execute action plans to improve results
Maintain a detailed understanding of unit availability, exposure, future move-ins, notices, cancellations, and inventory needed to achieve upcoming leasing goals
Lead by example in the leasing process and actively support tours, prospect follow-up, application conversion, closing, and other sales activities as needed
Support, coach, and motivate the leasing team to achieve individual and community leasing goals and maintain a high-energy, accountable sales culture
Conduct regular leasing huddles and pipeline reviews to establish priorities, evaluate follow-up activity, identify opportunities, and maintain urgency around lease-up goals
Monitor the full leasing funnel including leads, tours scheduled, tours attended, applications, approvals, pending applications, leases, cancellations, and move-ins
Evaluate lead-to-tour, tour-to-application, and application-to-lease conversion and identify opportunities to improve sales performance, follow-up, training, and prospect experience
Partner with Marketing and the Community Manager to evaluate lead volume, lead quality, advertising performance, outreach opportunities, events, local partnerships, and other traffic-generation strategies
Maintain awareness of rents, concessions, pricing, trade-outs, availability, exposure, competitive positioning, and market conditions and communicate relevant trends and recommendations to the Community Manager
Regularly monitor competitive communities, including rents, concessions, availability, amenities, new supply, and market activity
Post and process resident payments and assist with resident account activity, payment research, ledger questions, corrections, and collection follow-up as assigned
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Support delinquency and collection efforts, including resident communication, payment follow-up, documentation, and other processes as directed by the Community Manager
Maintain and actively manage warranty tracking for the lease-up community, ensuring warranty issues are documented, assigned, followed through, and tracked to completion
Coordinate warranty-related communication and access between residents, Maintenance, Construction, Development, vendors, and other partners as appropriate
Monitor outstanding and aging warranty items and escalate recurring, unresolved, or time-sensitive concerns to the Community Manager
Support punch-list and new-construction follow-up as apartment homes, amenities, and community spaces are delivered
Coordinate closely with Maintenance and Construction to support apartment readiness and ensure homes are delivered on schedule for planned move-ins
Support the move-in process, including resident communication, documentation, home readiness, keys/access, account setup, and coordination between Leasing, Maintenance, Construction, and residents
Assist with resident communications, renewals, notices, transfers, move-ins, move-outs, and other resident lifecycle activities
Respond to resident questions and concerns professionally and timely and escalate significant or sensitive matters to the Community Manager as appropriate
Assist with invoice processing, purchase orders, vendor coordination, reporting, and other administrative or financial processes as assigned
Maintain accurate resident, prospect, leasing, warranty, and operational records within applicable property management and business systems
Support property inspections, community walks, model readiness, tour paths, amenities, leasing spaces, curb appeal, and overall property appearance
Support resident events, community initiatives, outreach efforts, and resident experience programs
Partner with the Community Manager to ensure the sales experience and resident experience are consistent with SyRES service and brand expectations
Assist with onboarding, training, and ongoing development of leasing team members, including sales expectations, systems, product knowledge, follow-up standards, and customer experience
Provide clear and timely reporting on lease-up performance, pipeline activity, operational priorities, warranty items, risks, opportunities, and action plans
Use data and performance trends to identify opportunities and recommend actions rather than relying solely on activity levels or anecdotal feedback
Support compliance with applicable federal, state, and local regulations, Fair Housing requirements, company policies, operating procedures, and ownership requirements
Serve as a point of leadership for the community when the Community Manager is unavailable, within established authority and escalation guidelines
Take ownership of operational projects and responsibilities delegated by the Community Manager and support other property management duties as needed to ensure the overall success of the community
Support the transition of the community from active lease-up into stabilized operations by helping establish consistent, sustainable operating and leasing practices
Requirements
Bachelor's degree in Business, Real Estate, Hospitality, Marketing, or a related field preferred; equivalent industry experience will be considered
Minimum of 3 years of progressive multifamily property management, leasing, or sales experience; lease-up or new development experience strongly preferred
Demonstrated ability to drive leasing performance, manage a sales pipeline, and support aggressive occupancy and stabilization goals
Strong understanding of multifamily property operations, leasing practices, resident relations, Fair Housing, collections, and resident account administration
Strong sales, customer service, coaching, communication, organizational, and problem-solving skills
Ability to interpret leasing and operational data, identify trends, and translate findings into clear priorities and action plans
Ability to balance sales leadership with hands-on operational and administrative responsibilities in a fast-paced lease-up environment
Ability to work effectively with Community Management, Leasing, Maintenance, Construction, Development, Marketing, Accounting, and other cross-functional partners
Proficiency with property management, CRM, reporting, and Microsoft Office applications; Yardi experience strongly preferred
Ability to adapt to changing priorities, evolving processes, construction timelines, and the demands of a growing lease-up community
Ability to work a schedule that supports community leasing activity, including weekends, resident events, or other business needs as required
Real Estate license where required by state or local regulations; otherwise preferred
Industry certifications such as CAM, NALP/CALP, ARM, or similar credentials preferred
Benefits
Incentive or bonus eligibility, as applicable
PTO
Full benefits package
401K with dollar for dollar match up to 4%
Physical and Environmental Requirements
Occasional bending, kneeling, and lifting up to 50 lbs
Frequent sitting and occasional standing, walking, and reaching
Ability to walk the community, apartment homes, amenities, and construction or newly delivered areas as needed
Noise level may be moderate to high at times
About the Company
SyRES PROPERTIES is a privately held real estate investment and development firm focused on the acquisition, new development and asset management of institutional quality multifamily residential properties. Our development pipeline and acquisition prospects are concentrated in the western United States including California, Oregon, Washington and Nevada. We are actively looking for qualified professionals who will help execute the company’s future growth strategy.
