Leasing Consultant

About This Role

This role is responsible for all aspects of leasing, marketing, and maintaining positive resident relations for a property. The consultant will manage property leasing and administration, assist with marketing and outreach, and ensure excellent customer and resident relations.

Responsibilities

• Effectively show, lease, and move in prospective residents; greet, qualify, tour the community, and sign a lease
• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up
• Complete all leasing paperwork needed before move-in
• Assist with lease audits, walking units, and the turn process
• Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals
• Perform various administrative tasks as needed
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Contribute to the general upkeep and cleaning of the office, common areas, and model
• Assist in implementing the annual marketing plan outreach
• Review and assist in completing market survey/analysis continually to generate ideas and formulate plans
• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
• Manage excellent customer service and monitor service request turnaround and responsiveness
• Project a favorable image of the community to achieve property objectives and public recognition
• Ensure consistency in dealing with residents on all matters
• Enforce policies of the community that the immediate supervisor delegates

Requirements

• High School Diploma or Equivalent
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Benefits

• Medical, dental, vision, life, accidental, and disability insurance
• 401K with employer matching
• Commission and performance bonuses, when applicable
• Paid sick days and company holidays for full-time employees

Important Details

• Regular/daily onsite attendance is required
• This is a safety-sensitive position and may be subject to additional compliance requirements