About This Role
Leasing Consultants are dynamic professionals who easily relate and communicate with prospective and current residents. This role coordinates community marketing, leasing, and renewal strategies to achieve occupancy and revenue retention goals. A successful consultant manages time effectively, is detail-oriented, a trustworthy team player, and takes pride in their work, while providing excellent customer service.
Responsibilities
- Walk marketing tour paths, open target viewing apartments, and ensure clean and rent-ready apartments, model homes, and community amenities
- Respond to resident and prospective resident calls and emails promptly in the morning
- Answer incoming calls, convert phone calls into walk-in traffic, and set viewing appointments
- Tour prospective residents with energy and enthusiasm the Weidner way
- Ensure successful leasing by facilitating the application process at the end of the tour
- Review and process all applications immediately upon receipt
- Communicate timely and respectfully with applicants upon receiving results
- Follow the Weidner Move In Experience with all approved applicants
- Maintain and follow up on traffic in queue
- Shop competitive properties at least monthly
- Adhere to daily marketing and leasing strategies
- Ensure market-ready apartments, common areas, and amenities are clean and maintained daily to Weidner’s quality standards
Requirements
- Prior customer service experience required
- Complete tasks in a safe and efficient manner
- Ability to work in a fast-paced environment with strong motivation to learn and contribute on a daily basis
- Able to give professional directions clearly in person, over the phone, email, and text
- Experienced in Microsoft products preferred (Word, Excel, PowerPoint, and Outlook)
- Yardi and Paycom experience preferred
- Willing and able to learn new software programs
- Follow Weidner’s Mission, Vision, and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Prompt, regular attendance
- Wear company dress code/uniform and maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Ability to work outside of normal scheduled hours as needed
- Willing and able to be assigned to other Weidner properties as needed
- Working knowledge of English
- Detail-oriented and well-organized
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
