Leasing & Consultant

About This Role

This role serves as the primary point of contact for current and prospective residents, working as a member of the on-site property management team. The consultant provides excellent customer service, ensures resident satisfaction, and helps drive sales by building and maintaining relationships within the community.

Responsibilities

• Warmly greet prospects, determine their needs, and professionally present the community and amenities
• Handle incoming inquiries via phone, email, and text, providing efficient customer service
• Conduct community tours and assist with lease applications and verifications
• Research competitive properties and suggest innovative marketing ideas
• Build and maintain relationships with residents through various activities and communications
• Organize and participate in resident functions and address resident concerns
• Ensure office and community areas are in pristine condition and assist with move-in processes
• Facilitate move-in orientations and provide exceptional hospitality
• Serve as a liaison between residents, service team members, and management
• Promote community amenities and services, and manage resident inquiries
• Complete lease and renewal paperwork efficiently
• Update and maintain activity reports and resident records
• Adhere to fair housing laws and company policies
• Participate in training and ensure compliance with company standards

Requirements

• Experience in property management or sales preferred
• Valid driver’s license for operating community vehicles and/or golf carts
• Strong customer service experience

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option
• PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering
• Paid Parental Leave
• 401(k) retirement plan including a Roth option and a company matching contribution for eligible participants
• Tuition reimbursement to support continuous learning and career development
• Exclusive housing discounts at Prime-managed properties

Important Details

• Schedule: Saturday through Wednesday 9:00 am to 6:00 pm

About the Company

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, the company has been committed to caring for communities where residents love to live, pairing well-maintained homes with exceptional service and sought-after locations.