Leasing Consultant

About This Role

This role involves welcoming and touring prospective residents, qualifying their needs, and professionally presenting available properties. The Leasing Consultant will manage leads, complete leasing paperwork, and ensure the property's common areas and vacant units are in excellent condition. It suits an energetic, detail-oriented, and customer service-focused individual.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits
• Proactively manage leads, document tours and complete all leasing paperwork
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units
• Maintain awareness of local market conditions and trends
• Contribute ideas to the Manager for marketing property and for improving resident satisfaction
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management
• Receive telephone calls and in-person visits
• Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
• Review all notices to vacate to determine the cause of the move-out
• Make sure every attempt is made to save a potential move-out
• Conduct periodic inspections with residents upon move-in/move-out
• Assist in planning resident functions
• Attend functions and participate as host for any functions as directed by the Property Manager
• Consistently implement policies of the community
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet

Requirements

• High school degree or equivalent certification required
• Excellent written and verbal communications skills
• Ability to quickly develop rapport with prospective residents
• Motivated self-starter with the ability to work well in a team setting and set goals

Nice to have:

• At least two years of leasing experience