Leasing Consultant

About This Role

Connecting with people, touring apartment communities, and working in a dynamic role where no two days are the same is at the heart of this position. The Leasing Consultant creates a positive first impression for prospective residents and delivers exceptional customer service throughout the leasing process, supporting multiple apartment communities with leasing, administrative tasks, resident relations, and property operations.

Responsibilities

• Provide superior customer service to residents, prospects, and vendors
• Conduct and assist with market surveys
• Show apartments, lease units, and assist with resident move-ins
• Update unit availability daily and maintain accurate leasing information
• Process rental applications in accordance with company procedures
• Submit and track maintenance requests for residents
• Receive and record collections following company standards
• Provide general clerical, office, and phone support
• Maintain complete and accurate resident files and documentation
• Manage move-in calendars to ensure appointments are completed and units meet move-in standards
• Address and help resolve resident concerns; elevate issues to the Supervisor when necessary
• Conduct move-out walks and support the move-out process
• Perform additional duties as assigned

Requirements

• Regularly required to sit, stand, walk, reach, talk, and hear
• Occasional climbing may be required
• Must be able to work at a computer and use a phone for extended periods
• Must be able to detect auditory and visual alarms
• Availability to work flexible and extended hours, including weekends, as needed
• May require evenings, weekends, and occasional holidays
• Active participation in company meetings, events, and functions is required
• Ability to handle high-stress situations professionally
• Strong organizational and administrative skills
• Effective time management and prioritization
• Sales aptitude and comfort working with prospects
• Knowledge of Fair Housing laws
• Leadership qualities and ability to work independently
• High school diploma or equivalent required
• Must be able to read and write English fluently and perform intermediate math functions
• Intermediate computer and internet proficiency
• Intermediate knowledge of Microsoft Word, Excel, and Outlook
• Commitment to ongoing professional development through company-provided training
• Ability to effectively utilize all on-site property management software