About This Role
This role involves successfully leasing apartments and actively marketing the property to generate traffic. The Leasing Consultant reports directly to the Community Manager and plays a key part in resident relations and administrative tasks.
Responsibilities
- Show rent-ready apartments
- Meet with prospective applicants
- Effectively qualify prospective residents and verify applications
- Prepare lease documents and related paperwork
- Take a proactive role in shopping the competition and marketing
- Work closely with the Community Manager and Assistant Manager to facilitate leasing
- Be aware of and relay information regarding the property’s general appearance and condition
- Prepare and maintain complete resident files
- Ensure that all applications are completed in their entirety and in a timely manner
- Ensure that the leasing area is clean at all times
- Record all paperwork accurately
- Address resident concerns so that they are handled quickly and efficiently with established procedures
- Assist in collection of rents and preparation of receipts
- Assist in ensuring the deposits are made in a timely fashion and the documentation is carefully made
- Record traffic in software program on a daily basis
- Follow up with Guest Cards or a “Thank You” response within twenty-four (24) hours of the visit with the prospect
- Assist the Community Manager and Assistant Manager in the performance of their duties
- Maintain work pace appropriate to given workload
- Perform complex or varied tasks
- Attend company-sponsored events that relate to the development of the team, which may include overnight stays at locations away from the employee’s home
- Other duties as requested
Requirements
- Minimum one year in a customer service related field
- Basic math skills
- High School education or equivalent
- Proficiency in both verbal and written English communication skills
- Ability to relate to others beyond giving and receiving instructions
- Working knowledge of Microsoft Office: Word, Outlook, and Excel
- Working knowledge of general office equipment
- Organized and proficient at time management
- Ability to work with and understand persons of all ethnic and family backgrounds
Nice to have:
- Encouraged to take company-sponsored Tax Credit Specialist (TCS) certification class for professional development
Important Details
