Leasing Consultant

About This Role

This role involves leasing apartments to prospective residents, ensuring resident satisfaction throughout their tenancy, and driving lease renewals. The ideal candidate will provide exceptional customer service, maintain knowledge of the local rental market, and support community engagement efforts.

Responsibilities

• Conduct property tours, highlighting community features and amenities to prospective residents
• Respond promptly to leasing inquiries via phone, email, and in-person visits
• Guide prospective residents through the leasing process, from application to move-in
• Maintain knowledge of current market conditions, competitor pricing, and trends
• Build and maintain positive relationships with residents to foster a sense of community
• Address resident concerns and service requests in a timely and professional manner
• Assist with organizing resident events and engagement initiatives to promote retention
• Secure lease renewals by proactively reaching out to current residents
• Assist in developing and executing marketing campaigns to attract potential residents
• Create and distribute marketing materials, including social media content
• Collaborate with local businesses and community organizations for partnership opportunities
• Ensure all listings are updated and accurately reflect available units
• Process lease applications, verify references, and conduct background checks
• Ensure compliance with fair housing laws and company policies
• Maintain accurate records of leasing activity, resident communications, and market data
• Assist with rent collection and other administrative tasks as needed

Requirements

• 1+ years of leasing, sales, customer service, or property management experience preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Proficiency in leasing software and Microsoft Office Suite
• Knowledge of Fair Housing Laws and leasing best practices
• High school diploma or equivalent required

Nice to have:

• College degree

Benefits

• Commission opportunities
• Health, dental, vision, life, disability, accident, cancer insurance, and 401(k)
• Paid time off and holidays
• Employee housing discounts (if applicable)
• Ongoing training and career development opportunities
• Incentive bonuses
• Internal growth potential

Important Details