About This Role
The Leasing Consultant plays a vital role in connecting people with their new homes, requiring high energy and a commitment to exceeding resident expectations. This position involves showcasing properties, managing leads, and ensuring a smooth leasing and move-in process for prospective residents.
Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing
- Deliver superior customer service, maintaining a positive attitude while on the job and while representing Keener Management
- Demonstrate a strong sense of pride and accountability for the property and the company
- Adequately follow lead management software
- Ensure all leads are cleared from the queue daily
- Inspect pre-leased apartments before potential resident moves in to ensure readiness
- Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of property is impeccably clean
- Spot clean to maintain the high standards of Keener when necessary
- Effectively showcase the property and apartment homes to prospective residents
- Apply product knowledge to prospects’ needs by understanding and communicating pricing, floor plans, amenities, benefits, and other offerings the property provides while touring prospects to close the deal
- Demonstrate a sense of urgency while guiding the prospective resident through the leasing and move-in process, while adhering to the company procedures and ensuring compliance with Fair Housing requirements
- Assist in the lease renewal process
- Distribute and follow-up on renewal notices to current residents in an organized and consistent manner
- Maintain an accurate and updated inventory of apartments available to rent, and a list of current resident information concerning renewals
- Ensure clear and consistent communication between the leasing office and the maintenance team
- Randomly review work orders to check completion status
- Distribute company or community-issued notices to residents
- Follow company procedures regarding safety and emergencies
- Provide general clerical assistance, including answering phones, taking messages, and filing
- Assist management in developing and implementing effective marketing strategies to increase property traffic and internet leads
- Shop competitive properties to ensure local area statistics are kept current
- Maintain strict confidentiality when dealing with all paperwork containing sensitive information
Important Details
- Employment type: Full Time
