Leasing Consultant

About This Role

Leasing Consultant is the first impression of the community and a key contributor to its success. You will connect with people, deliver exceptional service, and help families find a place to call home. This role suits a natural relationship builder with a passion for sales, hospitality, and resident satisfaction.

Responsibilities

• Welcome prospects and build rapport while getting to know their needs and wants
• Provide engaging community tours
• Showcase apartment homes and highlight the unique benefits of living at Indus Communities
• Convert qualified prospects into happy residents
• Process lease applications and assist with applicant screening
• Support resident move-ins, move-outs, and lease renewals
• Build positive relationships with residents and provide outstanding customer service
• Assist with marketing initiatives, outreach efforts, and community events
• Conduct apartment inspections and help maintain community standards
• Partner with maintenance and management teams to deliver an exceptional resident experience

Requirements

• High School Diploma or GED
• At least six months of relevant sales and customer service experience
• Excellent interpersonal, customer service, organizational, and follow-through skills
• Demonstrate an ability to support and contribute to the community team
• Demonstrate strong verbal and written communication and relationship-building skills
• Basic proficiency with Microsoft Office and property management technology platforms
• Assist with lease renewals by proactively communicating with residents and promoting retention
• Possess a positive attitude and self-awareness to be fully present and engaging with team members, residents, and prospects, while exuding a smile and calm, pleasant demeanor
• Operate telephone, personal computer/keyboard, Microsoft Office, including Word, Outlook, and community software
• Strong attention to detail and accuracy
• Friendly, approachable, and service-oriented
• Motivated by goals and resident satisfaction
• Organized, detail-oriented, and dependable
• Able to multitask in a fast-paced environment
• Comfortable speaking with people from diverse backgrounds
• A collaborative team player who takes pride in creating a welcoming community
• Strong commitment to helping prospective residents find the right home, with the empathy, compassion, and cultural awareness needed to build meaningful connections with people from all walks of life

Nice to have:

• Two or more years of experience in customer service and in sales and leasing across multifamily housing and/or hospitality