Leasing Consultant

About This Role

This role is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. The Leasing Consultant interacts directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Responsibilities

• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and procedures
• Ensure model apartments are in touring condition
• Orient prospective and current residents to the property
• Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis
• Maintain accurate and detailed records of traffic activity by entering applicable information into the computer
• Follow up with all prospective residents via phone, mail or email
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the community
• Ensure excellent customer service to prospective and current tenants, and promote a quality living experience for all residents
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
• Create and maintain confidential resident files, which includes reviewing move-in paperwork with new residents
• Complete weekly leasing reports in an accurate and timely fashion
• Ensure all open and close procedures are completed daily
• Assist with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately
• Shop competitive properties
• Inspect buildings and grounds to ensure safety and cleanliness, and alert Maintenance to items that need to be repaired
• Assist with processing work order requests for residents and ensure work is completed in a timely manner
• Support management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed
• Assist with planning and implementing resident activities in order to increase resident retention
• Participate in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention

Requirements

• Ability to read, write, understand, and communicate in English
• Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system
• Excellent customer service and interpersonal skills; ability to relate to others