About This Role
This role serves as a brand ambassador for residential communities, delivering exceptional experiences to current and prospective residents. Beyond hospitality, this position is central to the property's leasing success, encompassing marketing, sales, content creation, and apartment listings. The ideal candidate is polished, personable, and committed to delivering white glove service at every touchpoint.
Responsibilities
- Deliver a hospitality-first experience for current and prospective residents, ensuring every interaction reflects Rudin
- Anticipate resident needs and proactively address questions or concerns with professionalism, empathy, and urgency, partnering with the management team to ensure timely resolution
- Build strong relationships with residents through consistent, attentive, and polished communication that supports resident satisfaction and retention
- Document resident concerns, service needs, and follow-up actions thoroughly and in a timely manner to support accountability and continuity of service
- Support the planning and execution of resident events and community programming to strengthen engagement and foster a welcoming residential experience
- Ensure property curb appeal, common areas, vacant apartments, and show units are maintained to Rudin
- Utilize Elise AI to manage prospect inquiries, creating a warm and informative first impression that encourages prospects to tour the property
- Provide prospective renters with accurate and compelling information about the community, available residences, amenities, pricing, and neighborhood experience
- Conduct apartment tours that highlight the value of the community and tailor the experience to each prospect
- Maintain consistent, thoughtful follow-up with prospects until they lease or conclude their search
- Partner with the Portfolio Leasing Supervisor and external brokers to showcase available apartments and support leasing activity
- Assist current residents with on-site transfer opportunities as needed, ensuring a smooth and positive transition experience
- Maintain a strong understanding of market trends, competitor rents, apartment availability, and product positioning to support informed leasing conversations
- Use Yardi CRM, Rent Caf
- Monitor and maintain external listings to ensure available residences are presented consistently, professionally, and in alignment with Rudin standards
- Create and review marketing content that accurately reflects the residential experience and supports prospect engagement
Requirements
- Experience in customer service, hospitality, or a related field (e.g., luxury retail, hotel/resort services, residential leasing, or property management)
- Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality)
