Leasing Consultant

About This Role

Working directly with the property management team, the Leasing Consultant provides excellent service to residents and prospective tenants. This involves understanding tenant needs, offering solutions, and guiding them through the entire leasing process to secure commitments.

Responsibilities

• Interview prospective tenants while adhering to Fair Housing Standards
• Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms
• Fill out the lease form or agreement and collect the security deposit
• Periodically inspect the state of the property and make arrangements for essential maintenance
• Compile a list of available rental units
• Identify potential prospects
• Manage the leasing/renewal process from start to finish
• Provide exceptional customer service and build great working connections with residents
• Answer incoming calls and voicemails professionally and promptly
• Request that the prospect fill out an application and make a deposit following company policies and Fair Housing regulations
• Process applications for approvals and update the availability report (e.g., credit check, rental history)
• Submit completed applications for approval to the Property Manager
• Follow up with the candidate to provide status
• Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date
• Follow up with prospects who did not close and try to close the business
• Direct prospects to a sister community if unable to assist them
• Monitor local market trends and update property comparable to keep an eye on competitors

Requirements

• High school diploma or its equivalent is preferred
• 2 years of experience in customer service, hospitality, or multifamily real estate
• Strong customer service orientation and presenting abilities
• Working experience with MS Office Suite (Word, Excel, PowerPoint)

Nice to have:

• Previous leasing experience
• Affordable Housing experience
• Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry
• Onesite experience

Benefits

• Performance bonus
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits
• 100 percent employer-paid life and disability insurance
• Employer Matching 401k
• Employee Engagement and Wellness programs