Leasing Consultant

About This Role

Leasing Consultants are at the heart of the company's communities, bringing people and apartment homes together. They are relationship builders, sales professionals, and customer service champions who help prospective residents find the perfect place to call home. In this role, you will work closely with the property management team to deliver an exceptional resident experience from the first interaction through move-in and beyond.

Responsibilities

• Connect with prospective residents through phone calls, appointments, email communications, and follow-up outreach
• Conduct community tours and showcase the unique features and benefits of the property
• Deliver a professional and compelling leasing presentation that highlights the value of living in the community
• Build rapport with prospective residents and identify housing needs
• Overcome objections and confidently guide prospects through the leasing process
• Convert leads into signed leases while helping achieve occupancy goals
• Provide exceptional customer service to current and prospective residents
• Serve as a welcoming and knowledgeable resource for community information
• Build positive relationships that foster resident satisfaction and retention
• Assist residents with questions, concerns, and leasing-related requests
• Create an environment where residents feel valued and appreciated
• Manage lease applications and ensure all required documentation is complete and accurate
• Verify applicant information and communicate application results
• Maintain accurate records for prospects, residents, rental activity, and inventory
• Assist with lease renewals and resident retention programs
• Support move-in and move-out inspections and documentation
• Process and track service requests while ensuring proper follow-up
• Participate in outreach marketing initiatives and branding efforts
• Assist with social media, resident communications, and promotional activities as needed
• Plan and facilitate resident events and community-building activities
• Help create a positive community culture that encourages resident engagement and retention

Requirements

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask and manage competing priorities effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Professional and positive attitude
• Basic computer proficiency, including Microsoft Office applications