About This Role
Leasing Consultants are at the heart of the company's communities, bringing people and apartment homes together. They are relationship builders, sales professionals, and customer service champions who help prospective residents find the perfect place to call home. In this role, you will work closely with the property management team to deliver an exceptional resident experience from the first interaction through move-in and beyond.
Responsibilities
- Connect with prospective residents through phone calls, appointments, email communications, and follow-up outreach
- Conduct community tours and showcase the unique features and benefits of the property
- Deliver a professional and compelling leasing presentation that highlights the value of living in the community
- Build rapport with prospective residents and identify housing needs
- Overcome objections and confidently guide prospects through the leasing process
- Convert leads into signed leases while helping achieve occupancy goals
- Provide exceptional customer service to current and prospective residents
- Serve as a welcoming and knowledgeable resource for community information
- Build positive relationships that foster resident satisfaction and retention
- Assist residents with questions, concerns, and leasing-related requests
- Create an environment where residents feel valued and appreciated
- Manage lease applications and ensure all required documentation is complete and accurate
- Verify applicant information and communicate application results
- Maintain accurate records for prospects, residents, rental activity, and inventory
- Assist with lease renewals and resident retention programs
- Support move-in and move-out inspections and documentation
- Process and track service requests while ensuring proper follow-up
- Participate in outreach marketing initiatives and branding efforts
- Assist with social media, resident communications, and promotional activities as needed
- Plan and facilitate resident events and community-building activities
- Help create a positive community culture that encourages resident engagement and retention
Requirements
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Ability to multitask and manage competing priorities effectively
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Professional and positive attitude
- Basic computer proficiency, including Microsoft Office applications
- Ability to work some weekends and flexible hours as business needs require
Nice to have:
- Previous leasing, sales, customer service, hospitality, or property management experience
- Experience working with property management software
- Experience conducting tours, sales presentations, or resident engagement activities
- Knowledge of Fair Housing regulations and leasing best practices
Benefits
- Leasing commissions
- Retirement plan with company match
- Paid time off and paid holidays
- 100% employer-paid health insurance for employees
- Dental and vision insurance
- Employee rental discount
- Professional development opportunities
- Career growth opportunities
About the Company
Stoa Group was established in 2017 to construct and manage large-scale multifamily communities throughout the Gulf Coast region. Headquartered in Hammond, Louisiana, the company develops meaningful relationships and extraordinary communities throughout Louisiana and beyond. Stoa Group is a values-driven organization that views its employees as its greatest asset, investing in its people through a culture built on collaboration, accountability, growth, and exceptional service.
All applicants must be authorized to work in the United States.
