Leasing Consultant

About This Role

This position combines marketing, relationship building, administration, and customer service, and is essential to the company's commitment to exceptional customer experience and strong partnerships within the community. The role suits an Experience Team Member (ETM) who will thrive in a fast-paced, agile, collegiate environment, demanding exceptional interpersonal and problem-solving skills and a stellar work ethic.

Responsibilities

• Prioritize interactions and communication with customers
• Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to the management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Always represent the community positively and professionally, both in and out of the office
• Demonstrate proficiency with general community, market, and policy knowledge
• Log, file, and retrieve customer packages
• Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock-out duties as required

Requirements

• Eligibility to work in the United States
• Customer-centric mindset
• Agility and flexibility with a frequently changing environment
• Great communication and interpersonal skills with a diverse population
• Reliability and self-discipline
• Availability to work during summer, holidays, and Turn periods

Important Details

• Schedule: daytime business hours and after-hour on-call rotation

About the Company

Scion is paving a path in student living.