About This Role
The Leasing Consultant is responsible for securing new apartment leases and maintaining high resident satisfaction. This role involves interacting with prospective and current residents, performing clerical duties, and supporting office personnel.
Responsibilities
- Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy
- Maintain a courteous and helpful attitude at all times
- Respond to resident requests promptly and courteously and help resolve resident issues
- Be aware of company and community policies and be able to explain them to residents and potential residents
- Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner
- Maintain accurate resident files in accordance with company policy
- Enter computer data relative to residents and potential residents in accordance with company policy
- Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios
- Inspect apartments prior to move-in to ensure market ready status
- Assist in leasing activities and resident relations
- Be aware of the rent levels and amenities of competitive communities
- Be aware of all community and area facts and statistics
- Assist in preparing the competitive market survey report as needed
- Greet new residents and assist with the move-in process
- Show the model and available ready vacancies
- Participate in the coordination of community sponsored events
- Become certified as a Leasing Specialist through the company in-house training program
- Perform other duties as assigned
Requirements
- Ability to successfully interact with people
- Good organizational skills
- Strong customer service/satisfaction philosophy
- Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear
- Frequently required to sit, climb, and balance or stoop or kneel
- May be required to lift and/or move up to 25 pounds
Benefits
- Outstanding growth potential
- Paid sick leave
- Vacation and holidays
- Health insurance
- Dental insurance
- Life insurance
- 401K participation
Important Details
- Travel may be required
- Reasonable or limited use of your vehicle may be required
